Front Office Manager

Description

Job Summary: Manage Governance and Front Office teams to ensure customer satisfaction, positive organizational climate, and operational excellence at the hotel, with emphasis on VIP customer loyalty. Key Highlights: 1. Leadership of Governance and Front Office teams. 2. Focus on customer satisfaction and loyalty, including VIPs. 3. Detailed monitoring of operations and service delivery. Description: * Manage Governance and Front Office teams to ensure customer satisfaction and a positive organizational climate among teams; * Ensure customer satisfaction levels by conducting surveys, monitoring feedback, responding promptly to customer comments, and implementing initiatives to enhance loyalty; give special attention to VIP and regular hotel guests. * Conduct frequent walkthroughs of the hotel to closely observe operational details—both facility-related and service-related. * Manage teams under direct and indirect supervision, ensuring their training, performance levels, and motivation; handle conflict situations and oversee maintenance responsibilities; * Respond to requests from support departments; * Prepare managerial reports to meet ad-hoc requirements and ensure compliance with applicable legislation; * Plan staff schedules and days off, manage team hour banks, and optimize resource utilization without compromising customer satisfaction or operational processes. * Promote team training and assist during peak periods. * Perform other related duties as required by department/hotel needs. * Requirement: Fluent English / Prior experience in this role or management positions within Front Office and Governance departments. 2512070202191851674