SUPERVISOR 1

Description

Job Summary: Professional to supervise teams and service contracts, manage operational processes, train leaders, and administer resources to ensure excellence and compliance. Key Highlights: 1. Team and contract supervision 2. Operational process management and leadership training 3. Resource administration and compliance assurance ### **JOB DESCRIPTION** \*\*\*\*\*\*ALL OUR POSITIONS ARE ELIGIBLE FOR PERSONS WITH DISABILITIES AND INSS-REHABILITATED INDIVIDUALS.\*\*\*\*\*\* * Work under direct supervision, receiving guidance throughout all activity phases, requiring sufficient training and experience to perform the simplest tasks associated with the position; * Supervise the team assigned to contracts—whether fixed or mobile—ensuring they begin their activities properly equipped with appropriate attire, equipment, and materials, assigning responsibilities and duties for executing operational processes in accordance with established procedures, standards, and protocols; * Monitor mobile teams, floor treatment, landscaping, and post-construction services; develop schedules and ensure service delivery aligns with client requirements and established deadlines; * Conduct site visits, collect data for budgeting, quote necessary materials for service execution, and negotiate pricing and timelines with suppliers and clients; * Maintain contact with contract managers under your responsibility, respond to their requests, set priorities, propose solutions to issues, and ensure scheduled activities are executed appropriately per operational standards; * Supervise the contract under your management, verifying schedule and routine execution, implementing adjustments and suggestions upon approval by the operations manager and in accordance with client needs; * Provide individual or group guidance to employees, monitor disciplinary conduct and technical performance, and take appropriate actions in line with the code of conduct; * Integrate newly promoted or hired leaders by designing and delivering technical and operational training to develop them according to contractual requirements; * Support work shift scheduling and staff rotation, vacation planning, overtime control, and record such information in designated documents and/or spreadsheets, ensuring daily team presence at assigned workstations; * Identify employees with suitable profiles for internal selection processes; * Perform administrative contract activities related to controls, when required; * Ensure scheduled trainings are conducted, communicate operational needs to relevant departments, arrange employee release for participation, and guarantee correct application of established procedures; * Attend trainings, lectures, projects, meetings, and changes promoted by ApoioEcolimp, assessing the need to replicate information to subordinates; * Ensure the new employee checklist process is carried out as per established routine, clarifying disciplinary rules, work instructions, safety regulations, and sector tours to facilitate proper onboarding; * Issue descriptive reports regarding site visits and operational progress across contracts; * Inspect facilities, evaluating overall cleaning conditions based on executed routines and schedules, and guiding and monitoring Cleaning Supervisors or Leaders; * Administer material costs by monitoring inventory control, placing supply orders, tracking expiry dates, checking stock levels and storage conditions to meet contractual requirements; * Participate in activities and documentation necessary for organizing the CIPA (Internal Commission for Accident Prevention) within the contract; * Monitor contract management results related to personnel control (absences, medical certificates, leaves, and terminations) through records and controls, arranging staff allocation to cover absences across departments to ensure appropriate handling; * Submit monthly financial reports, collect supporting documents, input data into the system, and supervise timekeeping record completion and organization; * Manage employee documents and files (PGR, PCMSO, CIPA, product technical sheets, technical records, employment documentation), in compliance with occupational safety regulations and current legislation; * Support people management by addressing conflicts to ensure synergy among teams under your responsibility; * Assist in launching new contracts nationwide, as needed or requested by management, conducting trainings and deploying new teams, assessing client requirements, and distributing routines to meet expectations and ensure service excellence; * Attend judicial or administrative hearings as a company representative (legal proxy), if requested by the legal department; * Perform related duties, as required by your immediate supervisor, consistent with your competencies. ### **JOB REQUIREMENTS** * Computer skills – Microsoft Office Suite; * Knowledge of administrative processes and routines; * Basic understanding of Labor Legislation – CLT; * Ability to develop schedules and work shifts; * Experience in people management and team leadership; * Technical knowledge of hospital cleaning processes; * Knowledge of descriptive report preparation. * Familiarity with administrative routines for hospital cleaning contracts; * Knowledge of hospital accreditation processes; * Knowledge of waste control; * Ability to create charts, quantitative reports, and electronic spreadsheets; * Basic understanding of inventory control and organization. ### **ADDITIONAL INFORMATION** **Contract:** CLT