Host - Restaurant Hostess

Description

Job Summary: Ensure a warm and organized reception for customers, managing reservations, entry flow, and table assignments to optimize service. Key Highlights: 1. Warm and organized guest reception and customer flow management 2. Reservation management and waiting line organization 3. Initial customer service and customer loyalty Ensure a warm and organized reception for customers, managing reservations, entry flow, and table distribution in the dining area to optimize service. **Key Responsibilities:** * **Reception:** Greet and welcome customers at the entrance courteously. * **Table Management:** Escort customers to their seats and fairly distribute the flow among waitstaff stations. * **Reservations:** Manage the reservation schedule (via phone, WhatsApp, or digital systems). * **Waiting Line:** Organize the queue during peak hours and provide realistic wait-time estimates. * **Initial Service:** Present the menu and inform customers about promotions or daily specials. * **Loyalty:** Bid farewell to customers upon departure and collect brief feedback on their experience. **Desired Qualifications:** * Prior experience in customer service, hospitality, or restaurants. * Strong verbal communication skills, friendliness, and emotional intelligence. * Ability to stay organized under pressure during peak hours. Advantages: * Familiarity with reservation management software. * Proficiency in additional languages (English or Spanish). \*For more details, please refer to the selection process\* Minimum Education: High School (Secondary Education) Languages:* English (Intermediate) * Spanish (Intermediate) TRANSPORTATION ALLOWANCE, ON-SITE MEAL BENEFIT, MEDICAL AND DENTAL ASSISTANCE