IT SUPPORT TECHNICIAN LEVEL 1 BNDS

Description

Job Summary: Responsible for providing initial technical support to users of IT systems and resources, resolving low-complexity requests and ensuring service continuity. Key Highlights: 1. Strategic and technical culture with qualified professionals. 2. Dynamic environment with real opportunities for development. 3. Focus on teamwork, innovation, and commitment to excellence. Responsible for providing initial technical support to users of IT systems and resources, resolving low-complexity requests, logging incidents, and escalating more complex cases to higher support levels, thereby ensuring service continuity and user satisfaction. Culture and Team Wyntech’s culture is described as strategic and technical, with a team composed of qualified and specialized professionals across various IT domains. All share a common strategic vision focused on excellence in service delivery and solution implementation. **Responsibilities and Duties** * Completed high school education; * Minimum of 1 (one) year of professional experience in microcomputer support (software and hardware) **Requirements and Qualifications** * Training in ITIL Foundation v4 (ITIL 4 Foundation) or higher, with a minimum duration of 16 (sixteen) hours; * Basic training on Office applications, Outlook 365, Teams, Active Directory, and computer networking. * Basic courses on the applications delivered by the CONTRACTOR will be accepted provided that course syllabi and durations are pre-approved by BNDES and fully completed, ensuring full alignment with the scheduled curriculum. * Training in Customer Service Quality or Customer Relationship Management; * Customer service or public service training courses available on the market will be accepted. Examples include, but are not limited to: Customer Service (Sebrae), Public Service (Fundação Bradesco), Customer Service (Prime Cursos), and Customer Service (Escola Educação), among others. **Additional Information** We value our employees and therefore offer a comprehensive benefits package designed to support well-being, security, and quality of life, including: Transportation Allowance – Assistance for daily commuting between residence and workplace. Meal/Feeding Allowance – Monthly credit for meals or purchases at accredited establishments. Medical and Dental Assistance – Health plans with broad coverage, ensuring high-quality care. Life Insurance – Financial protection for the employee and their family. Training and Development – Continuous capacity building for professional growth. Partnership: Sesc. Our goal is to provide a healthy, safe, and motivating work environment where employees can develop and grow alongside the company. We are looking for talents who want to grow with us! At Wyntech, we value teamwork, innovation, and commitment to excellence. If you seek a dynamic environment with real development opportunities, continuous learning, and participation in challenging projects, this is the right place for you. **Join our team and help build the future of technology with us!** www.wyntech.inf.br e\-mail rh@wyntech.inf.br