Junior Customer Service Analyst

Description

Job Summary: The professional will provide customer service and technical and financial support, negotiate debts, perform new activations, technology migrations and contract renewals, and prevent cancellations. Key Highlights: 1. Friendly and objective customer service 2. Technical and financial support via phone and chat 3. Debt negotiation and customer retention - Provide friendly and objective customer service; - Identify customer needs and deliver technical and financial support via telephone and chat; - Negotiate debts, always seeking the best solution for customers within company policies and procedures; - Perform new activations, technology migrations, and contract renewals; - Prevent cancellations (customer retention); - Provide information about products and services; - Sell equipment and accessories; - Conduct banking analyses, payment processing of receivables, and issuance of bank remittance and return files; - Register and remove records from credit protection agencies; - Track and send customer invoices (NF). Prerequisites: - Completed high school education, customer service experience, and strong verbal and written communication skills; - Advantageous if prior experience in the telecommunications field. Work Schedule: 12x36 shift rotation Employment Type: Full-time CLT Compensation: Starting at R$1.748,86 per month Benefits: * Medical assistance * Dental assistance * Fuel allowance * Life insurance * Meal voucher * Food allowance * Transportation voucher Work Location: On-site