Job Summary: An IT professional focused on user support and technical assistance, responsible for installing and configuring systems, diagnosing issues, and assisting with inventory management. Key Highlights: 1. Ticket-based support and remote/in-person technical assistance 2. Installation and configuration of systems and applications 3. Diagnosis and resolution of hardware, software, and network issues ###### **Rio de Janeiro, RJ****The company accepts applications from candidates located anywhere in Brazil** ###### **Junior/** **Trainee** ###### **To be determined** ###### **CLT employment regime** **Job Details** -------------------- **Requirements**: * Completed undergraduate degree in IT; * Knowledge of operating systems, desktop and notebook assembly and maintenance; * Knowledge of networking, virtual machines, and project management; * Candidates whose profiles best match the requirements will be prioritized. **Responsibilities**: * Handling support tickets via phone, email, or ITSM tool; * Remote and on-site support for internal users; * Installation and configuration of operating systems (Windows) and corporate applications; * Diagnosis and resolution of hardware, software, and network-related issues; * Creation and maintenance of technical documentation and procedures; * Escalation of incidents to higher support levels when required; * Support in equipment and license inventory management. **Additional Information**: * Work location: Caxias D'Or; \- Work schedule: 180 hours (12x36\) \- 07:00 to 19:00 \- On-site; * Availability for training. **Requirements** -------------- ### **Minimum Education Level** Completed undergraduate degree **Benefits** -------------- Medical assistance Dental assistance Partnership agreements with companies Cafeteria Life insurance Transportation allowance ### **About Rede D'Or** The Movimenta Rede is Rede D’Or’s Internal Recruitment Program designed for current employees seeking new challenges and professional development. **Before applying:** * Ensure your resume is up-to-date (including experience at Rede D'Or). * Review the Movimenta Rede Program eligibility criteria on the Conecta Portal. (http://portalconecta.rededor.com.br/conecta\-interno/ \> Normatives \> Rede D’Or Normatives \> HR \> NORDOR 050\). Founded in 1977, Rede D’Or is Brazil’s largest private integrated healthcare network, present in São Paulo, Rio de Janeiro, Paraná, Federal District, Pernambuco, Maranhão, Sergipe, Pará, Paraíba, Minas Gerais, Mato Grosso do Sul, Ceará, Bahia, and Alagoas. The Group operates 71 hospitals. The network has approximately 11,000 operational beds. In total, it employs around 69,500 people and has 87,000 accredited physicians, who delivered approximately 5.1 million emergency care services, 440,000 surgeries, 53,400 births, and 523,000 hospital admissions over the past 12 months, in addition to 12,900 robotic surgeries since the service launch five years ago. Rede D’Or also operates Oncologia D’Or and Onco Star, networks of specialized oncology clinics across eight Brazilian states.
João Silva
Indeed · HR
João Silva
Indeed · HR
