Join the Pulsati team! *We develop technological solutions for healthcare companies of all sizes and segments.* *The most important ingredient at PULSATI is our investment in people focused on innovation. Together, we have over 30 years of experience on this healthcare journey.* *Since then, we have been uniting our efforts toward a single purpose—applying empathy to achieve collective results.* *We believe the factor that will differentiate our company from others is the importance we place on the people who work with us. Our employees’ and service providers’ experience, skills, and expertise will determine our market success.* *We do this with agility, commitment, technology, design, and a qualified team capable of delivering an end-to-end, integrated solution with a single point of contact.* **Position:** ---------- Provide on-site and/or remote support to clinical users during Go Live Support nursing, medical, and other clinical teams in using the system Resolve operational questions regarding prescription, progress notes, admissions, patient care, and other workflows Identify and correct inconsistencies in real time Monitor clinical workflows to ensure proper system usage Log and track incidents/tickets during assisted operations Support environment stabilization after cutover; escalate technical or systemic issues to responsible teams Guide users on best practices for daily hospital system usage Work directly on the “shop floor” to ensure continuity of patient care **Requirements:** --------------- Experience with assisted operations / Go Live support Experience with Tasy clinical modules Prior participation in system cutover Knowledge of clinical hospital workflows (nursing, prescription, patient care, admissions, etc.) Experience supporting end users (shop floor / hospital environment) Availability to work on rotating shifts, including weekends Strong communication skills to interact effectively with clinical staff (nurses, physicians, etc.)
João Silva
Indeed · HR
João Silva
Indeed · HR
