Job Summary: A professional responsible for customer service, answering questions, providing clear information, and performing registration approval and verification. Key Highlights: 1. Customer service and support through multiple channels 2. Use of CRM for request tracking and protocoling 3. Collaboration with other departments to resolve customer issues This role involves direct customer interaction, answering inquiries, and delivering clear and concise information. The professional serves existing customers and performs registration approval and verification. * Handle incoming Customer Service Center (CSC) calls via SoftPhone, social media, WhatsApp chat, and email; * Use customer registration control tools (CRM) to log all requests; * Apply interaction scripts and microcomputer testing procedures to remotely resolve issues, adhering to contractual SLA requirements; * Coordinate with internal departments via phone or email to obtain responses and/or resolve customer-related issues; * Proactively contact customers when necessary or upon request;
João Silva
Indeed · HR
João Silva
Indeed · HR
