SENIOR CLIENT SUCCESS ANALYST

Description

Job Summary: A professional responsible for conducting strategic onboarding, monitoring customers, identifying churn risks, exploring growth opportunities, and leading meetings and training sessions. Key Highlights: 1. Focus on customer retention and expansion through strategic initiatives. 2. Collaboration with internal teams to improve products and strategies. 3. Opportunity to manage and expand the contract portfolio. A technology-sector company is seeking a Senior Client Success Analyst in Rio de Janeiro. **Responsibilities:** Conduct strategic onboarding and monitor the customer portfolio, ensuring platform adoption and usage. Monitor engagement, identify churn risks, and explore growth opportunities, suggesting actions focused on retention and expansion. Lead customer meetings, trainings, and presentations, both in-person and online. Analyze metrics, ROI, and success indicators, preparing reports and action plans. Manage the portfolio with a focus on contract expansion, renewal, and revenue retention. Collaborate with internal product, support, and sales teams to contribute to product improvements and multichannel strategies. Previous experience as a Customer Success Manager, Customer Experience Specialist, Customer Relationship Consultant, or Customer Retention Analyst may indicate alignment with some of the responsibilities of this role. Bachelor's degree required. Relevant experience required. **Compensation and Benefits:** * Salary: Salary range will be disclosed during the interview. * Benefits will be disclosed during the interview stage. **Additional Information:** * Contract Type: Hybrid — Hybrid work model. * Candidates from Niterói, São Gonçalo, Duque de Caxias, or São João de Meriti are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 09:00 to 18:00.