Access Central Internship - RJ

Description

Job Summary: Support IT activities, contributing to the maintenance, evolution, and support of systems and infrastructure, with a focus on developing skills and delivering value with empathy and proactivity. Key Highlights: 1. Opportunity to learn hands-on and develop technical IT skills. 2. Collaborate with diverse profiles and act proactively and empathetically. 3. No prior experience required. Job Mission Support Information Technology (IT) department activities, contributing to the maintenance, evolution, and support of systems and infrastructure, with an emphasis on learning by doing, developing technical skills, and delivering value with empathy, curiosity, and a proactive attitude. Academic Qualifications Currently enrolled in an undergraduate program such as Computer Science, Computer Engineering, Information Systems, Systems Analysis and Development, or related fields. **Mandatory:** Availability to intern from 10:00 AM to 5:00 PM (no classes during this period, even if online). **Preferred:** Expected internship duration of at least 12 months. Experience Requirement No prior experience required. Behavioral Competencies Proactivity and willingness to learn to get things done Empathy, respect, and openness to collaborate with diverse profiles Strong communication and active listening skills Organization and responsibility regarding deadlines Curiosity about technology and innovation Commitment to personal and collective development Technical Competencies **Basic knowledge or willingness to learn is preferred in:** Operating systems (Windows and Linux) Fundamental networking and infrastructure concepts Microsoft Office 365 or Google Workspace Code versioning (Git) **Technical support and service tools (e.g.:** GLPI, ServiceNow) Basic information security concepts Power BI (dashboard creation, DAX usage, and visualizations) Intermediate Excel (filters, formulas, charts, and pivot tables) Agile methodologies (Scrum, Kanban) Jira (task and sprint tracking) Day-to-Day Activities Support maintenance of IT equipment and systems Assist in configuring access, email accounts, and devices for new users Provide Level 1 technical support to internal users Track service tickets and document solutions Participate in technology team trainings and meetings Support infrastructure, development, or support activities as required by the team Value-Adding Activities Contribute to the smooth operation of the company’s IT resources Help ensure agility and quality in supporting business areas Support continuous technological advancement with an attentive and collaborative mindset Responsibilities Meet agreed-upon deadlines and deliverables with the team Maintain updated and well-documented records Continuously seek learning opportunities and apply acquired knowledge Act ethically, responsibly, and with care toward data and information Delight internal users through attention, empathy, and prompt solutions Ensure continuous updates of dashboards, spreadsheets, and Jira tasks Support timely delivery of consistent information Maintain positive relationships with internal users and team members Continuously learn agile analysis and management tools Challenges Rapidly assimilate new technical knowledge Develop understanding of business processes and requirements Manage multiple tasks with guidance Overcome initial insecurities and gradually assume autonomy Understand agile workflow priorities and processes