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Job Summary: Responsible for developing operational planning and sizing for voice and text customer service in Customer Relations, monitoring indicator performance. Key Highlights: 1. Data analysis experience and Microsoft Office proficiency 2. Prepare the budget and its revisions (forecast) 3. Monitor the performance of operational indicators Description: * Data analysis experience and Microsoft Office proficiency; * Prior experience in Telecommunications Planning is desirable; * SAS software experience is desirable; * Completed undergraduate degree, preferably in Statistics, Economics, Production Engineering, Mathematics, or Business Administration. Responsible for developing operational planning and sizing for voice and text customer service in Customer Relations. Main Responsibilities * Prepare the budget and its revisions (forecast) required to secure financial resources for supplier contracting; * Prepare weekly preliminary forecasts and track financial variances; * Monitor the performance of operational indicators to enhance cost efficiency and ensure timely customer response. 2511090202181797211
