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Job Summary: Responsible for developing operational planning and sizing for voice and text customer relations support, monitoring KPIs to ensure cost efficiency and timely customer response. Key Highlights: 1. Being part of a team that innovates and makes a difference in people's lives. 2. A positive environment for development, opportunities, and inclusion. 3. A culture that values diversity, respect, and agility. \#WeAreMoreAtTIM Joining TIM means connecting with what we believe in and having MORE alignment with the entire TIM team. It means learning new ways to deliver work with MORE purpose to the world. Learning at TIM is MORE than possibility—it’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. Technology at TIM is MORE than having the best coverage—it’s imagining possibilities with MORE innovation, connecting everyone with respect and agility. Diversity and Inclusion at TIM is MORE than embracing—it’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being authentically yourself. Come be yourself and join a TIM team courageous enough to innovate, free to try, and eager to make a difference in people's lives. \#imagineaspossibilities We value applications from People with Disabilities, Black People, LGBTI+ People, People aged 45+, and Women! **Responsibilities and Duties** Responsible for developing operational planning and sizing for voice and text customer relations support. **Main Activities** * Prepare budgets and their revisions (forecast) required to secure financial resources for supplier contracting; * Prepare weekly preliminary forecasts and monitor financial variances; * Monitor operational KPI performance to improve cost efficiency and ensure adherence to customer response timelines; **Requirements and Qualifications** * Experience in data analysis using Microsoft Office; * Preferred experience in Telecommunications Planning; * Preferred proficiency with SAS software; * Completed undergraduate degree, preferably in Statistics, Economics, Production Engineering, Mathematics, or Business Administration. **Additional Information** At TIM, your well-being is our well-being—thus, the Conexão Bem \+ Estar program aims to strengthen TIM’s genuine care for the TIM team and their families through practical initiatives across multiple areas, ensuring everyone feels well both personally and professionally. Learn about our benefits: * Flexible Benefits Program * Medical and Dental Assistance \* * Medication Benefit \* * Wellhub (formerly Gympass) \* * Meal and/or Food Allowance * Financial Well-being Program * Private Pension Plan * Mobile phone with unlimited internet and voice plan * Agreements and partnerships with over 3,000 companies and institutions, including discounts on electricity bills and broadband internet * Online English course extendable to 1 family member or friend * Internal Training and Development Programs * Profit Sharing * My First Benefit—Support for children up to 2 years old * Daycare Reimbursement (for parents) * Flexible work models and working hours * Happy Day—A day off during your birthday month * Extended leave for maternity, paternity, marriage, and adoption * Transportation Allowance And more! * Extendable to legal dependents It means having MORE alignment with the entire TIM team and connecting with what we believe in. It means learning new ways to deliver work with MORE purpose to the world. It’s what drives us to do MORE and better. It’s developing skills creatively and transforming technology into MORE freedom. It’s imagining possibilities with MORE innovation, connecting all people with respect and agility. It’s a culture increasingly essential to our daily lives. It’s creating a MORE positive impact by being who you are. Come be yourself and join a TIM team that has the courage to innovate, the freedom to try, and the desire to make a difference in people's lives. This means we foster a positive environment for development, opportunities, and inclusion—and recognize that we truly make a difference in people's lives. We will continue working, developing the best market practices, and evolving alongside our TIM team. Together, \#WeAreMoreAtTIM! **Explore opportunities in other areas!** Click the links below to browse additional available positions.
