External Mechanical Technician I

Description

Job Summary: We are seeking an External Mechanical Technician to serve customers in Rio de Janeiro, focusing on engine diagnosis, maintenance, and repair. Key Highlights: 1. Global career development opportunities 2. Meaningful work with impact through flexibility 3. Friendly customer service and professional technical support **DESCRIPTION** Our culture believes we can **ELEVATE YOUR POTENTIAL**. We offer global career development opportunities, strive to make your community a better place, and collaborate with the world’s most innovative people to solve the toughest global challenges. We believe in flexibility so you can pursue your passions while making an impact through meaningful work within our inclusive workforce. That’s what *\\\#LifeAtCummins* is all about. We are seeking an **External Mechanical Technician** to work in **Rio de Janeiro**, serving our local customers. **Responsibilities and Duties** **Customer Service and Relationship Management** * Ensure courteous service addressing customer needs, delivering immediate and professional technical support. **Maintenance and Diagnosis** * Perform basic engine and component diagnostics and repairs using specialized tools and following technical procedures. * Conduct preventive field maintenance according to scheduled plans and applicable standards. * Escalate unresolved failures to senior technicians or supervisors as required. **Documentation and Processes** * Record activities—including service sheets, time logs, and warranty requests—via internal systems or manual forms. * Keep service vehicles and tools clean, organized, and in optimal working condition. **HSE and Development** * Ensure full compliance with Health, Safety, Environment (HSE) policies and local regulations. * Complete the required technical and business training schedule for this role. **To succeed in this position, you will need:** **Education, Specializations, Certifications:** High school diploma Mechanical Technician qualification Diesel Mechanics course is a plus **Experience:** Minimum professional workshop experience required. Basic knowledge and/or experience with engine mechanical products. Valid local driver’s license. **RESPONSIBILITIES** **Skills:** Communicates effectively \- Develops and delivers communication in diverse ways to clearly convey understanding of specific needs across varied audiences. Customer-focused \- Builds strong customer relationships and delivers customer-oriented solutions. Ensures accountability \- Holds self and others accountable for meeting commitments. Plans and aligns \- Plans and prioritizes work to fulfill commitments aligned with company objectives. Self-development \- Proactively seeks new ways to grow and be challenged using both formal and informal development channels. Health and safety fundamentals \- Advocates and models proactive health and safety behaviors by identifying, reporting, and participating in actions that improve health and safety to build an interdependent culture and contribute to an injury-free workplace. Diagnostic application \- Translates customer complaints into problem-solving action plans; solves problems following guided workflows, procedures, specialized equipment—including mechanical and electrical service tools—and computer diagnostic software to isolate faulty components for successful repair; validates repairs by duplicating the complaint to ensure resolution; documents problem-solving results in business systems to communicate completed work for payment and historical tracking. Electrical installation knowledge \- Demonstrates knowledge of Cummins and industry standards when working with low and/or high voltage, adhering to all workplace safety procedures—including proper use of Personal Protective Equipment—to create a safe work environment; applies basic electrical theory and electronic component knowledge, following procedures and using appropriate tools to safely and efficiently diagnose and repair products. Electronic service tool application \- Identifies the required set of hardware and software service tools for a service event; uses the appropriate electronic toolset to maintain the product or diagnose and resolve an issue; interprets electronic tool results or recommendations to determine next steps for service resolution. Mechanical installation knowledge \- Demonstrates knowledge of Cummins and industry standards, complying with all workplace safety procedures—including proper use of Personal Protective Equipment—to create a safe work environment; applies mechanical theories and principles, following procedures and using appropriate tools to safely and efficiently diagnose and repair products. Product maintenance and repair \- Considers and performs maintenance on electrical/mechanical products following instructions, using necessary tools per standard repair time to ensure quality repair; assembles and disassembles engines or power generation units following instructions and using required tools to ensure a clean and organized environment; verifies and replaces parts and components following reuse instructions to minimize customer ownership costs; performs progressive damage verification following guidelines to restore pre-failure condition. Service documentation \- Creates and verifies customer, equipment, and technical information; captures specific data using required service tools; follows procedures and documentation requirements in the service management system to maintain an accurate record of work performed. Technical escalation \- Gathers information on product technical issues and leverages available resources—including data management tools; escalates issues to higher levels of expertise, balancing customer response opportunity with investigation effort; captures all troubleshooting steps in the appropriate database to ensure seamless transitions and timely, accurate ticket resolution. Values differences \- Recognizes the value different perspectives and cultures bring to the company. **QUALIFICATIONS** **Job** Service **Organization** Cummins Inc. **Role Category** On\-site with Flexibility **Job Type** Technician **ReqID** 2427922 **Relocation Package** No **100% On\-Site** No