DELIVERY MANAGER

Description

Job Summary: Strategic Delivery Manager to lead digital sales operations for a nutrition and healthcare company, focused on results, service excellence, and continuous growth. Key Highlights: 1. Strategic leadership in digital sales for a growing healthcare company 2. Direct impact on revenue and optimization of the online customer journey 3. Dynamic, results-oriented environment with a focus on team development **Opportunity Summary** A rapidly growing company in the nutrition and healthcare sector is seeking a strategic Delivery Manager with active leadership skills and a strong results orientation. The person in this role will be responsible for coordinating the company’s entire digital sales operation, ensuring service excellence, process agility, and continuous growth of online sales. This position has a direct impact on the company’s revenue, managing the delivery team, monitoring service performance, and optimizing the customer journey across digital channels. We expect a commercially minded profile, with leadership capability and a proactive attitude in leading both the team and processes—ensuring an organized, efficient, and conversion-focused operation. About the Company A fast-expanding company in the nutrition and healthcare segment, built on discipline, performance, and growth ambition. Its operations span multiple sales channels and customer engagement touchpoints, requiring organization, speed, and continuous improvement of the service experience. The environment is dynamic, energetic, and results-driven, valuing professionals with a strong sense of responsibility, teamwork spirit, and execution capability. **Key Responsibilities** * Coordinate the delivery sales team, ensuring agile, organized service with a focus on conversion * Monitor performance metrics such as number of interactions, conversion rates, average order value, response time, and customer satisfaction * Plan, assign, and track individual and collective operational goals * Supervise the end-to-end order flow—from customer interaction through to delivery * Ensure alignment among delivery, inventory, marketing, and physical store teams * Develop and implement internal strategies and campaigns to boost digital sales * Train, monitor, and develop the performance of the service and sales team * Guarantee quality, consistent communication standards, and excellence in the customer experience * Support executive leadership with analyses, reports, and operational performance tracking Requirements: **Requirements** * Experience leading sales, digital customer service, or delivery teams * Hands-on experience with online service channels such as WhatsApp, Instagram, and digital platforms * Ability to analyze commercial metrics and track performance * Strong written communication and team management skills * Organized, proactive, and results-oriented profile * Ability to handle multiple simultaneous demands * Experience with CRM or customer service systems is a plus **What We Seek in This Profile** * Energetic leadership, strong sense of responsibility, and teamwork spirit * Strategic mindset, with keen attention to processes and outcomes * Proactivity in problem-solving and optimizing service workflows * Focus on performance, growth, and continuous improvement * Someone who embraces challenges and motivates the team daily