RESERVATIONS AGENT

Description

Job Summary: Professional responsible for customer service and reservation management, focusing on excellence and agility in resolving requests, auditing systems and digital channels. Key Highlights: 1. Customer service via telephone, email, and digital channels 2. Reservation management and auditing in internal systems and OTAs 3. Clarification of inquiries regarding hotel availability and services **Job Description:** ---------------------- \- Provide customer service via telephone, email, and digital channels, focusing on service excellence and prompt resolution of submitted requests; \- Enter and update reservations in internal systems (e.g., CMNET), ensuring accurate information availability; \- Monitor daily reservation availability grids via the CMNET system; \- Interpret reservation vouchers, accurately entering data into the system and auditing channels (portals, emails, OTAs, Omnibees) to ensure reservation compliance and accuracy; \- Clarify customer inquiries regarding availability, rates, offered services, and locations of network hotels via telephone center and online chats; \- Conduct daily audits on OFF portals, OTAs, and Omnibees according to the assigned service unit; **Mandatory Requirements:** ------------------------------ * Customer service experience; * Proactivity; * Assertive communication; * Teamwork; * Responsibility. **Desirable Requirements:** -------------------------- * Prior experience in sales, customer service, or hospitality/tourism; * Familiarity with CMNET/TOTVS and OTA systems; * Flexible availability for work hours; * Proficiency in Microsoft Office suite; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NO **Benefits:** --------------- Meal allowance (R$ 450.00); Gympass; MediQuo; Birthday Day Off; University Partnership Program and Sesc Partnership Program. **Work Location:** ---------------------- BELO HORIZONTE \- MG **Working Hours:** ------------------------ To be defined **Additional Information:** --------------------------- Working hours to be defined.