Processing Agent

Description

Job Summary: We are seeking a Processing Agent (customer service + technical) for the Visa and Education Department who is organized, detail-oriented, and enjoys handling processes and challenges. Key Highlights: 1. Work in the Visa and Education Department 2. Focus on organization and attention to detail 3. Customer support and process management **About Immi** Founded in 2012, Immi is a pioneer in providing visa and immigration consulting services in Canada, recognized for its close client relationships and effective communication. We respect your goals and recommend the best steps to maximize success chances for each process. **Job Description** We are seeking a **Processing Agent (customer service\+technical)** to work remotely in the Visa and Education Department — a professional who is organized, detail-oriented, enjoys handling processes and challenges. **Main Responsibilities:** * Initiate customer service by sending initial guidance required to begin the process and subsequently presenting application steps; * Provide customer support via e\-mail and telephone, clarifying questions based on official information, receiving necessary documents, and following up on deadlines to expedite the process; * Conduct preliminary document review and advise customers on required adjustments; * Update the CRM (HubSpot) and Drive (Central File), managing client folders; * Support the manager in defining the optimal application strategy for the client’s case; * Prepare application materials, such as checklists, questionnaires, homework, etc.; * Complete immigration system forms according to the applicable program; * Perform administrative support tasks for the process manager; * Record, control, monitor, and implement corrective and preventive actions for process\/department KPIs; * Participate in company-organized and promoted alignment meetings and trainings; **Requirements:** * Completed undergraduate degree (Tourism, Business Administration, International Relations, or related fields); * Experience in visas and immigration; * Experience in customer relationship management; * Proven proficiency with Microsoft Office suite; * Ability to communicate clearly and concisely (verbally and in writing); * Knowledge of Google Workspace (Docs, Sheets, Slides); * Experience with CRM systems; * Document analysis experience is a plus; * Intermediate English; * Personal computer and suitable home office environment; * Availability Monday through Friday (44 hours per week); **Desired Skills:** * Organized and detail-oriented; * Proactive and capable of working independently; * Strong interpersonal skills and ability to collaborate effectively in teams; * Self-confidence; * Flexibility to manage and resolve unexpected situations; * Sense of priority, as urgent tasks may arise; * Sales orientation; **More About This Role** Employment Type: CLT Working Hours: Full-time position, up to 44 hours per week, Monday to Friday. Salary: R$ 2\.600,00 Benefits: * Meal allowance or food voucher ($28\.99 per working day of the month); * Health insurance plan, effective after probation period; Good luck! Job Type: Full-time/CLT Compensation: R$2\.600,00 per month Screening Question(s): * Do you have a computer and a suitable environment for remote work? * What is your English proficiency level? Basic, intermediate, or advanced? * Do you have PROVEN experience in immigration services? Education: * Completed undergraduate degree (Mandatory) Experience: * Customer service (Mandatory) Work Location: Remote