IT Support Technician

Description

Job Summary: We are seeking a passionate, agile, and organized Level 1 Support Analyst with a strong interest in technology to handle customer interactions, ticket registration and prioritization, Microsoft 365 support, networking, and system monitoring. Key Highlights: 1. Opportunity for technology and problem-solving enthusiasts 2. Focus on Level 1 technical support and customer service across multiple technologies 3. Proactive monitoring and preventive customer outreach * Luna Gente e Gestão is an HR consulting firm specializing in recruitment and selection, focused on connecting talents with companies that value development and results. We are looking for a Level 1 Support Analyst to join Guardiannet’s team! If you are passionate about technology, enjoy solving problems, and possess an agile and organized profile, this opportunity may be right for you. Main Responsibilities: Initial support via WhatsApp, phone, and ticketing systems; Ticket registration, categorization, and prioritization according to SLA; Level 1 support for: Microsoft 365; Access and permission provisioning; Email-related issues; Basic networking; Backup and antivirus solutions; Workstations, printers, and peripherals; Proactive monitoring of backups, antivirus, and servers; Preventive customer outreach in case of failures; Initial troubleshooting and escalation to Level 2; Support in generating KPIs and knowledge base documentation. * Completed or ongoing undergraduate degree; Experience in Level 1 technical support; Knowledge of: Windows Server and Windows Desktop; Networking (TCP/IP, DNS, DHCP, VPN); Microsoft 365; Corporate backup and antivirus solutions; Ticketing and remote access tools; Strong documentation skills for support interactions; * **Salary:** R$ 1\.800,00 * **Benefits:** Meal Voucher, Transportation Allowance * **Employment Type:** CLT (Permanent) * **Working Hours:** Monday to Friday, 08:00 to 18:00 Compensation: R$1\.800,00 per month Work Location: On-site