Reactivation Supervisor

Description

Job Summary: Lead and motivate a team of reactivation consultants, focusing on understanding and overcoming objections to recover customers, ensuring service excellence and reporting results. Key Highlights: 1. Leadership and team development for reactivation 2. Focus on commercial strategy and customer recovery 3. Indicator analysis and quality assurance Your mission will be to manage the team focused on bringing back associates who have left the base. It is not just "making calls"—it is about understanding the reason for departure, applying objection-handling techniques, and ensuring customers feel the value of being with us again. Key Responsibilities: \* Team Management: Lead, train, and motivate the reactivation consultant team. \* Indicator Analysis: Monitor KPIs such as conversion rate, average ticket value, and churn. \* Commercial Strategy: Develop campaigns and outreach scripts specifically designed for customer recovery. \* Quality Monitoring: Ensure service delivery meets Carvisa's excellence standards. \* Results Reporting: Present periodic performance reports to the Commercial Directorate. What We Are Looking For (Requirements): \* Proven experience leading sales, collections, or retention teams. \* Strong negotiation and persuasion skills. \* Resilient profile, goal-oriented, and highly driven. \* Proficiency in CRM tools and Microsoft Office suite. \* Experience in Vehicle Protection or recurring services is preferred. Employment Type: Full-time / CLT Compensation: R$4\.000,00 Benefits: * Medical assistance * Dental assistance * Fuel allowance * Company-provided mobile phone * Partnership agreements and commercial discounts * Meal voucher * Transportation voucher Work Location: On-site