Job Summary: American Way is seeking a Pedagogical Coordinator focused on student monitoring, family engagement, and retention strategies to ensure students’ successful educational journey. Key Highlights: 1. Focus on continuous student monitoring and family engagement 2. Strategic involvement in retention, re-enrollment, and relationship recovery 3. Welcoming, communicative, analytical, and strategic profile **Pedagogical Coordinator – Focus on Retention and Family Engagement** **American Way** is seeking a **Pedagogical Coordinator** focused on **student monitoring, family engagement, and retention strategies**. This position does not require advanced language skills, as the role emphasizes **pedagogical, relational, and strategic competencies**, rather than direct instructional delivery. **Role Mission** Ensure continuous student monitoring throughout their school journey, strengthen relationships with parents and guardians, identify dropout risks, and implement strategic actions for retention, re-enrollment, and re-engagement with American Way. **Main Responsibilities** * Conduct meetings and consultations with parents, guardians, and students; * Monitor students’ development, adaptation, and engagement; * Identify signs of dissatisfaction, demotivation, or dropout risk; * Plan and execute retention and student loyalty strategies; * Manage re-enrollment processes, cancellation reversals, and school re-engagement; * Ensure each student receives appropriate support throughout their journey at American Way; * Document monitoring activities, incidents, and interventions involving students and families; * Collaborate with pedagogical, commercial, and administrative teams to deliver a positive student experience; * Handle sensitive situations with balance, empathy, and professional conduct; * Suggest process improvements related to monitoring, engagement, and retention. **Ideal Candidate Profile** We seek a professional with a **welcoming, communicative, analytical, and strategic profile**, capable of building strong family relationships, closely monitoring students, and proactively reducing dropout rates. **Desired Experience** * Experience in student, client, or family support, monitoring, and engagement; * Experience in roles involving retention, loyalty, re-enrollment, relationship recovery, or cancellation prevention; * Experience in coordination, supervision, educational monitoring, or relationship management within recurring-service businesses; * Prior experience in an educational environment is a plus but not mandatory. **Key Competencies for This Role** * Clear and empathetic communication; * Active listening; * Strong facilitation of meetings and delicate conversations; * Conflict mediation ability; * Organized and disciplined monitoring practices; * Proactive identification of risks; * Strategic vision oriented toward retention and student experience. **Preferred Qualifications** * Prior experience in schools, free courses, language schools, clinics, gyms, franchises, or companies with recurring customer interactions; * Experience in re-enrollment, retention, or cancellation reversal; * Comfort interacting with parents, guardians, and adolescents/children; * Experience managing monitoring routines and case documentation. **Expected Outcomes** * Reduced student attrition; * Increased retention and re-enrollment rates; * Improved experience for students and guardians; * Strengthened family-school partnership; * More consistent pedagogical and relational monitoring of students. Employment Type: Full-time, CLT (Consolidated Labor Laws) permanent contract Compensation: R$1\.900,00 \- R$4\.000,00 per month Benefits: * Transportation allowance Work Location: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
