Job Summary: The Commercial Specialist manages both new and existing clients, drives market expansion, and ensures customer retention, with a focus on VoIP, electronic security, and vehicle tracking. Key Highlights: 1. Responsible for initial client engagement and portfolio management. 2. Strategic involvement in market expansion and customer retention. 3. Ensures excellence in customer service and promotes up-selling/cross-selling. The Commercial Specialist at Grupo Vono is responsible for the initial engagement with new clients, portfolio management, and post-sales follow-up, ensuring solid, long-term relationships. Operating within the VoIP, electronic security, and vehicle tracking segments, this professional plays a strategic role in market expansion and customer retention, ensuring clients’ needs are met with excellence while promoting up-selling and cross-selling opportunities. This position requires commercial skills, strong negotiation ability, analytical vision for portfolio management, and technical knowledge of the company’s products and services. Interpersonal skills, persuasion, organization, and a results-oriented mindset are essential for success in this role. Key Responsibilities: * **First contact and business development** * **Portfolio management and customer retention** * **Negotiation and sales closure** * **Post-sales follow-up and customer journey management** * **Market monitoring** The Commercial Specialist is one of the pillars of Grupo Vono’s growth, ensuring new clients are acquired and existing clients remain engaged and satisfied. Their consultative and strategic approach not only generates recurring revenue and expansion opportunities but also strengthens the company’s credibility in the market.