Monitoring Assistant (Customer Service Center)

Description

Job Summary: Perform daily delivery monitoring, update systems, handle customer inquiries via phone and email, record incidents, and serve as an interface between departments. Key Highlights: 1. Daily monitoring of deliveries and adherence to deadlines 2. Direct customer service and support (Customer Service Center) 3. Strategic interface between various departments and customers Job Description: Conduct daily delivery monitoring to ensure compliance with deadlines agreed upon with customers; Update systems and spreadsheets with trip statuses (in transit, delivered, incident, returned, etc.); Respond to customer requests (Customer Service Center) via phone, email, or integrated systems; Record and manage delivery incidents (delays, damages, returns, redeliveries); Serve as the interface between operational departments, drivers, sales, and customers to ensure smooth information flow; Support the generation of delivery performance reports and customer service metrics; Monitor SLA (Service Level Agreement) deadlines and propose corrective actions when necessary; Ensure proactive communication with customers in case of operational disruptions; Contribute to continuous improvement of monitoring and customer service processes. **Requirements** * **Education:** Completed high school; technical or undergraduate degree in **Logistics, Business Administration, or related fields** preferred; * **Experience:** Experience in **delivery monitoring, Customer Service Center, or transportation tracking**; Employment Type: Full-time CLT Compensation: R$2,000.00 - R$2,315.00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Transportation allowance Work Location: On-site