Support Attendant/Receptionist

Description

Job Summary: A professional dedicated to delivering humanized and excellent service at healthcare units, focused on customer experience and a collaborative, continuously learning environment. Key Highlights: 1. Customer service focused on humanization and excellence. 2. Opportunity for professional development in an environment with industry-leading professionals. 3. Inclusive culture focused on equity and appreciation of differences. **Job Details** -------------------- Grupo Fleury is one of Brazil’s largest and most respected institutions in medicine and healthcare. Recognized for its technical, medical, and service excellence, it also stands out for best ESG practices. Beyond diagnostic medicine services, Grupo Fleury offers an expanding portfolio of solutions designed to meet people’s needs while generating sustainability for the healthcare system through optimal use of invested resources. These solutions reflect the company’s strategic positioning as an integrated, preventive, and hybrid health ecosystem—combining physical and digital offerings. We believe career and purpose go hand in hand, and we often say we are passionate about people and what we do. This is reflected in our daily work, which impacts lives. Caring for people is part of our essence—always placing employees, physicians, and customers at the center. If you possess a positive attitude, empathy, adaptability, and wish to grow in an environment filled with market-leading professionals who value respect, excellence, and innovation, embrace this opportunity to deliver health and wellbeing toward people’s full realization! Turn your passion into a career! **Key Challenges of the Role and Area:** This person will be responsible for serving Grupo Fleury customers. Support Attendant across our units, covering vacations, leaves of absence, or absences. We seek someone who welcomes, listens to, and understands customers’ needs—focused on preserving humanized service without compromising the quality and excellence we highly value. **About the Area:** In-person attendance/reception. **Main Responsibilities:** Prepare the customer service counter according to standard operating procedures; Request personal identification documents with photo (RG, CNH, Birth Certificate for minors under 18), health insurance card (validity date and printed name), medical referral, or for private requests, and exam preparation requirements; verify presence in the system for information confirmation or perform registration; Provide information regarding health insurance plans and required exam preparation (imaging/sample collection/vaccination); Perform cost estimates and scheduling (by phone or system) for exams and vaccinations, based on the client’s chosen location; Verify attendance slips and private medical referrals; verify simulation reports and generate overall slip reports upon leadership request; Control and forward (via courier, mail, email, or system) attendance slips to the billing department for payment processing; Perform pre-billing/attendance slip verification using system-generated reports, verifying all service details—from customer and physician data to registered exams—and completing the overall summary for submission to the billing department to process claims with health insurers. **We Are Looking For Someone With:** Completed high school education; Experience in patient registration and healthcare service delivery is desirable; Strong written and verbal communication skills; Confidence and competence in public-facing roles. Before applying, please ensure you meet the requirements and align with our purpose. **What We Expect:** * Our essence inspires our daily work; therefore, we seek someone aligned with our purpose of caring for people; * Someone who upholds care and empathy throughout the entire journey, always placing the customer at the center of actions and pursuing excellence; * A desire to learn, appreciation for teamwork, and openness to knowledge exchange. **Work Model:** 100% on-site The 6x1 shift schedule is a work model where the employee works six consecutive days and has one day off. Availability to work on Saturdays, Sundays, and holidays is required if the scheduled day off does not fall on weekends or holidays. Availability to travel between Pardini units is required, as this is a support role without a fixed location. Working hours: 06:00–12:00 h (6x1) and 07:00–17:00 (6x1) Desirable residence locations: ALÍPIO DE MELO ALPHAVILLE BELVEDERE BETIM BETIM IMAGEM BURITIS CAIÇARA CASTELO CÉU AZUL CIDADE JARDIM CIDADE NOVA CONTAGEM CONTORNO CORAÇÃO EUCARÍSTICO ELDORADO II FLORAMAR GRAJAÚ INDUSTRIAL LAGOA SANTA MANGABEIRAS NOVA LIMA OURO PRETO PALMARES PAMPULHA PEDRO II PETROLÂNDIA PLANALTO RESSACA SANTA AMÉLIA SANTA MÔNICA **What We Offer:** ?? Medical Assistance; ?? Dental Assistance; ?? Food Allowance; ??? Meal Voucher; ?? Life Insurance; ?? Wellhub; ?? Profit Sharing; ?? Private Pension Plan; ?? Educational Partnerships offering discounts on courses at various educational institutions; ?? Exclusive benefits promoting health and wellbeing for employees and their dependents—including an outpatient clinic with medical services, specialized care lines (pregnancy, adoption, oncology), therapy sessions, nutritional counseling, physical activity guidance, and more. We foster an inclusive culture focused on equity and appreciation of differences. Our job openings are open to all individuals, and—as a symbol of our intentionality—we offer affirmative opportunities. Our commitment goes beyond compliance with diversity and inclusion legislation. We actively work to broaden representation across race, ethnicity, gender, generations, persons with disabilities, and LGBTQIAPN\+, as well as strengthen representation of Black women, Indigenous people, and family heads. To learn more about Grupo Fleury, visit: https://carreiras.grupofleury.com.br/ Other Requirements: ? **Requirements** -------------- ### **Minimum Education** **Completed High School (Secondary Education)**### **Other Requirements**