Job Summary: Customer service and support professional to assist the internal and external community with academic questions and requests, and to manage documents and data in the system. Key Highlights: 1. Support for internal and external community regarding academic inquiries 2. In-person, WhatsApp, and protocol system support 3. Management of enrollment contracts and academic documents We are **Uniasselvi**! Brazil’s largest private distance learning (EAD) educational institution and a national reference in face-to-face education. Together with **Vitru**, **Unicesumar**, and **Uniasselvi**, we are committed to individual and collective development. Our priority is learning—we make knowledge a way of life! We aim to keep growing responsibly, maintaining the excellence and values that brought us here and will carry us forward! Would you like to join us in the **Universe of Knowledge?** To learn more about **Vitru** and its brands Unicesumar and Uniasselvi, visit our website: https://www.vitru.com.br/. Benefits Description: Here’s what you’ll find with us: * **Education scholarship** for undergraduate and postgraduate studies—70% to 100% discount (EAD, face-to-face, and hybrid formats) for employees; * **Education scholarship** for undergraduate and postgraduate studies—70% discount (EAD, face-to-face, and hybrid formats) for dependents; * **Master’s and Doctorate education scholarships**—70% discount (EAD, face-to-face, and hybrid formats); * **Co-payment health plan** for employee, spouse, and children; * **Group Life Insurance**, automatically provided at no cost to the employee; * **Co-payment dental plan** for employee, spouse, and children; * **Meal Allowance**; * **Advantage Club**: Discounts of up to 60% across 300+ partnerships—including pharmacies, travel, courses, food delivery, electronics, and much more! * **Extended Maternity and Paternity Leave**: Applicable to biological and adopted children, allowing more time with your baby and adjustment to the new routine. * **Birthday Day Off**: One paid day off during your birthday month! * **Transportation Voucher**; * **Go Good**: Access to various gyms and sports modalities in your city at preferential rates for employees. * **Conexa Telemedicine**: 24/7 online immediate care, monthly consultations with psychologists, specialist medical consultations, and option to include dependents free of charge; * **Apoio Pass**: Legal, maternity, and personal development support. **Work Location**: Ibirité/MG **Working Hours**: Monday to Friday, 12 p.m. to 9 p.m. (1-hour break) Saturday: 8 a.m. to 12 p.m. **RESPONSIBILITIES AND DUTIES:** * Provide support to internal and external community regarding academic questions and requests; * Deliver in-person, WhatsApp, and protocol system support; * Generate enrollment contracts; * Record incidents according to received requests; * Digitize and organize documents; * Issue academic documents via system/platform; * Enter data and information into systems and spreadsheets as required; * Assist with other departmental tasks inherent to the role; **REQUIREMENTS AND QUALIFICATIONS** * Completed high school education; * Strong verbal and written communication skills; * Intermediate Office suite proficiency (Excel, Word, Outlook);