Job Summary: We are seeking a professional for inbound and outbound customer service, dispatching service providers, and system data entry—ensuring high-quality and timely service delivery. Key Highlights: 1. Opportunity at a dynamic company guided by purpose and growth. 2. Build your journey in an environment of #ExponentialEvolution. 3. Focus on excellence in customer service with empathetic, agile, and solution-oriented support. Nice to meet you—we’re **Tato Assist**! We are specialists in 24/7 Assistance and Vehicle Tracking, created with the purpose of delivering excellence in customer service. Our focus is on providing empathetic, agile, and solution-oriented support during vehicle breakdowns, accidents, towing requests, and other vehicle-related emergencies. If you’re looking for an opportunity at a dynamic, purpose-driven, and growth-oriented company, join us in building your journey! **Join our \#ExponentialEvolution** **Responsibilities and Duties** * Provide inbound and outbound customer service to our members nationwide; * Dispatch service providers (towing, locksmiths, mechanics, technicians, etc.); * Ensure high-quality service delivery within the shortest possible time; * Enter data into internal systems; * Perform other duties associated with this role. **Requirements and Qualifications** * Completed high school education; * Experience in telephone-based customer service; * Proficiency in computer applications; * Easy access to the Estoril neighborhood/BH; **Additional Information** **Employment Type:** CLT **Working Hours:** **Location:** Estoril/BH **Work Model:** On-site **Benefits of being \#Tato:** * **Caju Card** A flexible card you can use wherever you prefer—whether lunching with coworkers or grocery shopping. The value is **R$40 per working day**! * **Transportation Voucher** * **Fuel Allowance** You choose! Use either the transportation voucher (6% payroll deduction) or fuel allowance (R$150 or R$300 depending on residential-to-workplace distance, with no salary deduction)! * **Wellhub** Your health is one of our top priorities—so your gym membership on **Wellhub is fully covered by us**! With optional plan upgrades available at a discount. * **Health Insurance** We jointly offer a co-payment health plan from **UNIMED**, with no monthly salary deduction! * **Onhappy** Being a Primer means you can **travel the world with Onhappy**! Discounts on flights and hotels, both domestically and internationally. A welcome voucher worth R$100.00\. * **Performance Gym** * **Partnerships with Educational Institutions** To empower you as the protagonist of your career and foster continuous development, we support your growth with **scholarships of up to 50% for undergraduate, postgraduate, and language courses**. * **Career Development Plan** With great dedication and relentless pursuit of results, recognition is highly welcomed, right? To honor that, we offer a **structured career development plan**, enabling you to grow with us! * **DayOff** On your birthday, you deserve to celebrate however you like best! So we grant you a 3-month window starting from your birthday to choose when to take your DayOff, according to the benefit’s terms :) * **You Club** Access numerous discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more! * **Pet Health Insurance** Today, our pets are part of the family, aren’t they? We also care about their health! Therefore, you’ll receive exclusive discounts to enroll in one of the assistance plans offered by our partner AuHappy. * **Gamification Program** After achieving your goals, we also run an incentive program to give you that extra boost! Here, your goals convert into Ups, which you can exchange for rewards in the monthly Up Store. * **SESC Card** Rest and new experiences are essential! With our partnership with SESC, you and your dependents can enjoy many benefits across the country—accessing quality activities and services at low cost. * STRATEGIC PLANNING; * DAILY ROUTINE MANAGEMENT; * TOTAL QUALITY MANAGEMENT; * SYSTEM DEVELOPMENT AND AUTOMATION; * LEGAL CONSULTING AND CIVIL LITIGATION PROCESS MANAGEMENT; * BUDGETARY MANAGEMENT; * ECONOMIC-FINANCIAL PLANNING AND CONSULTING; * OUTSOURCING (SERVICE PROCUREMENT); * SOFTWARE LICENSING; * TRAINING, CAPACITY BUILDING, AND PERSONNEL DEVELOPMENT; * PROJECT AND PERFORMANCE INDICATOR MANAGEMENT; * BUSINESS PROCESS MANAGEMENT (BPM); * MARKETING PLANNING AND EXECUTION IN ORGANIZATIONS; * RECRUITMENT AND SELECTION OF PERSONNEL; * BRANDING AND BRAND MANAGEMENT;
João Silva
Indeed · HR
João Silva
Indeed · HR
