Description
Main Responsibilities:
* Provide customer service via phone, WhatsApp, and e\-mail;
* Monitor deliveries and inform customers about shipment status;
* Record and handle delivery incidents;
* Contact drivers and operational departments;
* Update information in the system;
* Monitor pending items, returns, and redeliveries;
* Assist in resolving transportation-related issues;
* Ensure prompt and accurate responses to customers;
* Generate reports and monitor customer service metrics.
Requirements:
* Completed high school education;
* Basic computer skills;
* Strong verbal and written communication skills;
* Organizational skills and agility;
* Ability to work effectively in a team.
Compensation: starting from R$2\.315,00 per month
Benefits:
* Medical assistance
* Dental assistance
* Life insurance
* Transportation allowance
Work location: On-site