Junior Support Analyst - Scheduling

Description

MAXTRACK TECNOLOGIA E SERVICOS LTDA.**Application via WhatsApp** Nova Lima \- MG 1 position Not informed Full-time CLT Remote Junior Affirmative Action Position for LGBTQIAP+ People Affirmative Action Position for Black People Affirmative Action Position for Indigenous People Affirmative Action Position for People Over 40 Affirmative Action Position for Women Technology**About Maxtrack** With 25 years in the market, Maxtrack is a reference in fleet management, logistics efficiency, and high-performance vehicle tracking technology. We uphold our innovative DNA since our founding in 1999, facing the daily challenge of redefining our own limits and offering the market increasingly comprehensive, fast, and accurate solutions. We are not afraid to try: we know that, in an innovative company, mistakes are part of creating new processes, products, and trends. **About the opportunity** We have an opening for a **Junior Support Analyst I** to join our teams! Have you ever considered working at Latin America’s most complete and innovative end-to-end Internet of Things (IoT) platform? **Location:** Remote **Schedule:** 2:00 PM to 9:40 PM — Home Office — 6x1 Shift **Job Responsibilities** * Organize and manage technical team schedules, ensuring proper scheduling of tracker installation, uninstallation, and maintenance processes; * Track and monitor field teams, ensuring service delivery complies with the established schedule; * Identify the appropriate team for each service, considering location, availability, and technical specialization; * Assess demand against available resources, prioritizing services with lower operational costs; * Plan and direct repair and preventive maintenance services, mapping locations requiring technical support; * Align technicians’ schedules with customer availability, ensuring efficiency and clear communication throughout the process; * Control and record all service requests in the system, maintaining up-to-date and accurate tracking of demands. **Requirements** * Intermediate Excel knowledge; * Experience or aptitude in customer service; * Strong communication and organizational skills; * Ability to handle multiple simultaneous demands. **Requirements** -------------- ### **Education** * High School Diploma **Benefits** -------------- * Dental care coverage * Pharmacy discount program * Profit-sharing plan (PLR) * Life insurance * Health insurance * Meal allowance * Wellhub (formerly Gympass) * Corporate mobile phone * Onhappy (travel discount platform) * Study Incentive Program * Zenklub **Location** --------------- Rua Ministro Orozimbo Nonato, Vila da Serra, Nova Lima \- MG, Brazil, 34006\-053