Job Summary: Universo AGV is seeking a professional to analyze vehicle incidents, monitor processes and service providers, and identify irregularities and fraud. Key Highlights: 1. Analysis of complex incidents and management of vehicle-related processes 2. Monitoring of external service providers and fraud detection 3. Information management and communication with members and public agencies Universo AGV is a vehicle protection association that aims, through mutualism, to provide all Brazilians with high-quality and excellent service. It focuses on guaranteeing diverse benefits to members across Brazil who own passenger or commercial vehicles—including motorcycles, cars, trucks, and premium vehicles. **Responsibilities and Duties** * Analyze highly complex vehicle incident and collision cases; * Complete internal forms; * Monitor the progress of each process stage until its conclusion; * Supervise the work of external service providers and investigators, ensuring compliance with deadlines and evaluating service quality; * Update our proprietary CRM and specific spreadsheets with accurate data and information to meet deadlines; * Review documents and assess indicators of fraud in each case to maximize investigative effectiveness; * Verify the existence of irregularities and refer necessary cases to the Legal Department; * Daily management of information related to ongoing processes; * Conduct frequent telephone communications with members, third parties, public agencies, and others as required. **Requirements and Qualifications** * Preferred educational background in Law, Business Administration, or Mechanical Engineering; * Basic Excel proficiency; * Minimum 1 year of relevant experience preferred. **Additional Information** Only Universo members enjoy: * Freedom to dine wherever you prefer using our Caju card, valued at R$40.00 per working day; * Choice between transportation allowance or fuel assistance; * Your health is one of our top priorities—your GymPass membership is fully covered! Dependent plans start from R$29.90; * Co-payment medical assistance provided by Unimed; * Training programs via Academia Performance; * Development incentives through university partnerships, offering scholarships of up to 50% for undergraduate and postgraduate programs; * Language school partnerships, with special conditions for online or in-person study; * Access to Clube You, offering discounts and benefits at thousands of establishments—including supermarkets, cinemas, pharmacies, hotels, and more; * We also care about your pet—you’ll receive exclusive discounts on assistance plans from our partner Au Happy; * Vehicle protection! 20% discount on Universo AGV association plans! * Gamification program: earn coins for every goal achieved and redeem them for rewards at Up Store; * SESC card for you and your dependents, providing access to numerous nationwide benefits, activities, and quality services at low cost. We are specialists in a shared area of interest. Universo AGV focuses on guaranteeing diverse benefits to members who own passenger or commercial vehicles. A regulated and authorized activity under the laws of our country (Brazil), states, and municipalities. As an association, Universo AGV exists to collectively satisfy members’ needs through cooperation.
João Silva
Indeed · HR
João Silva
Indeed · HR
