Telemarketing Agent

Description

Job Summary: A Commercial Attendant will serve on the front line of the sales team, responsible for the first contact with leads, opportunity qualification, and customer follow-up, ensuring an organized and consultative experience. Key Highlights: 1. Commercial or sales customer service experience 2. Proactive and responsive lead handling (CRM, WhatsApp, phone) 3. Focus on lead qualification and commercial funnel tracking **COMMERCIAL ATTENDANT** **Location:** Graça Neighborhood – Belo Horizonte/MG **About the Position** We are seeking a **Commercial Attendant** to work on the front line of our sales team. This professional will be responsible for the **first contact with leads**, opportunity qualification, and early-stage customer follow-up, ensuring an organized, consultative, and efficient experience. **Main Responsibilities** * Conduct **proactive and responsive** handling of company-generated leads via **CRM, WhatsApp, and phone calls**; * Qualify leads by identifying profile, needs, and purchase intent; * Conduct the first contact in a **consultative, clear, and objective** manner, providing initial information about products, processes, and company operations; * Accurately record and update all interactions in the **CRM**; * Track customers throughout the commercial funnel according to defined qualification criteria; * Address initial objections with ethical, professional conduct focused on conversion; * Guide customers to the next process stages (evaluation, negotiation, purchase); * Monitor customer service metrics, lead volume, number of contacts made, and conversions; * Work toward targets and actively contribute to team results; * Maintain **confidentiality** regarding customer data, internal information, and commercial strategies; **Requirements** * Minimum **2 years’ experience in commercial customer service or sales**; * Strong verbal and written communication skills; * Proficiency in negotiation and handling objections; * Organizational skills, results orientation, and priority management; * *CRM experience (RD Station is a plus);* * Proactive, dynamic, and resilient profile; * Ability to work under targets and pressure; * Good interpersonal relationships and professional demeanor; * **Intermediate Excel proficiency**. **Compensation and Benefits:** Base salary: **R$ 1\.870,00** \+ Commission based on target achievement * Transportation allowance paid in cash * Meal allowance: **R$ 300,00** * Breakfast provided by the company **Working Hours** * **Monday to Friday:** 9:00 AM to 6:00 PM * **Saturdays:** 9:00 AM to 1:00 PM Employment type: Permanent CLT contract Payment: R$1\.870,00 per month Benefits: * Fuel allowance * Profit sharing * Meal allowance * Transportation allowance Selection Question(s): * Do you have CRM experience? * Which neighborhood do you live in? Work location: On-site