After-Sales

Description

Job Summary: KMI Group is seeking an After-Sales professional focused on customer relationship and satisfaction, monitoring processes and resolving requests. Key Highlights: 1. Focus on customer relationship and satisfaction 2. Process monitoring and issue resolution 3. Opportunity in a growing company **Job Description:** KMI Group is seeking a professional to work in the **After\-Sales** area, focusing on customer relationship and ensuring satisfaction after sales completion. We seek an organized, communicative professional with a sense of urgency and a focus on customer experience. If you enjoy monitoring processes, resolving requests, and ensuring everything proceeds as expected, this opportunity is for you. **Main Responsibilities** Monitoring orders and deadlines with internal departments; Conducting post\-sale follow\-up with customers to ensure satisfaction; Customer service for clarifying inquiries and handling issues; Acting as liaison between customers and internal departments (production, logistics, sales); Managing the portfolio of active customers in after\-sales; Supporting resolution of incidents and related matters; Identifying opportunities for customer retention and repeat purchases; Monitoring deliveries and ensuring adherence to deadlines; Supporting the sales team in customer relationship management. **Requirements** Completed high school education (a college degree is preferred); Experience in customer service or after\-sales (preferred); Industrial sector experience is desirable; Knowledge of CRM systems and WhatsApp-based customer service; Strong communication skills, organization, and proactivity; Problem\-solving ability and request management capability; Analytical mindset and customer satisfaction focus. Work Location: Cincão neighborhood, Contagem Employment Type: Full\-time CLT On\-site work If you possess an analytical profile, enjoy customer interaction, and seek professional growth within a growing company, send your resume and join KMI Group! Employment Type: Full\-time CLT Compensation: R$2\.000,00 per month Benefits: * Meal allowance * Transportation allowance Work Location: On\-site