Customer Experience Coordination

Description

Job Summary: We are looking for someone passionate about people and details to manage the customer experience—from sending gifts to organizing visits and analyzing feedback. Key Highlights: 1. High-performance culture focused on people 2. Freedom to create and implement delight projects from scratch 3. Strategic management of customer experience **About Assiny** Assiny is a payment gateway that believes our customers’ success is our greatest asset. We seek someone passionate about people and details to transform every interaction into a memorable experience. **Your Responsibilities (Mission and Challenges):** Experience & Gift Management: End-to-end coordination (strategy and logistics) of gift and commemorative item shipments. Milestone Celebrations (Recognition): Management of billing plaque programs (similar to Kiwify/Hotmart). Organize logistics and public recognition for customers achieving key success milestones. Journey Delight: Propose creative initiatives based on customer insights to surprise our customer base and increase LTV (Lifetime Value). "Premium" Hospitality: Organize visits to Assiny’s headquarters, ensuring a "wow" reception (schedule, in-person gifts, and full support). Voice of Customer & Product: Analyze feedback collected through relationship-building activities to suggest tangible improvements to the gateway, collaborating closely with Marketing, Sales, and Product teams. Operational Management: Manage administrative routines with a focus on continuous improvement and CX process automation. **What We’re Looking For:** "Hands-on" & Logistical Profile: Ability to manage multiple suppliers, shipping deadlines, and visit schedules without compromising quality. Exceptional Communication: Writing and speaking skills that convey brand values—clarity, empathy, and professionalism. Metrics-Focused (Data-Driven): Understanding of satisfaction metrics (*NPS and CSAT*) and how relationship-building activities impact these numbers. Startup Proactivity: *Not only identifying problems but designing solutions before they escalate.* Education: Currently pursuing a degree in Business Administration, Marketing, Public Relations, Communications, or related fields. **Nice-to-Haves:** Prior experience in companies within the infoproduct ecosystem or fintechs. Basic knowledge of the payment gateway and payment methods market. Prior experience in CX or CS leadership roles. *What We Offer:* * High-performance culture focused on people. * Freedom to create and implement delight projects from scratch. * [Space for benefits such as iFood Benefits, Gympass, Therapy Allowance, etc.]