Customer Success Analyst

Description

Job Summary: Professional responsible for managing and monitoring the customer portfolio, engaging in the customer journey, identifying opportunities, and providing operational support. Key Highlights: 1. Customer portfolio management and monitoring 2. Customer journey engagement and account expansion identification 3. Process and routine development and organization for the department **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 a.m. to 5 p.m. **Level:** Professional **Employment Type:** Full-time – CLT **?? What You Will Do (Responsibilities)** * Customer portfolio management and monitoring * Customer journey engagement (onboarding, relationship management, and development) * Identification of account expansion opportunities * Proactive customer contact (WhatsApp, e\-mail, and telephone) * Support in receivables recovery and payment tracking * Process and routine development and organization for the department * Ad-hoc operational support for related tasks **Requirements:** **?? Mandatory Requirements** * Prior experience in account management / customer relationship management * Results-oriented profile * Proactivity and autonomy in process structuring * Strong communication and negotiation skills * Experience in dynamic or emerging environments * Currently pursuing a bachelor's degree * Experience in brokerage firms, insurance companies, telecom operators, or digital channels (preferred) * **Benefits:** Medical assistance, Dental assistance, Internal benefits, Culture allowance, Meal voucher, Food allowance, Transportation allowance