[Services] Project Coordination

Description

Job Summary: Responsible for managing and executing multiple concurrent implementation service projects, ensuring delivery within schedule, budget, and scope. Key Highlights: 1. Act as the “owner” of crisis or high-complexity service/project 2. Foster strong client relationships and pursue client satisfaction 3. Lead and develop teams in complex projects/services **[Services] Project Coordination** ======================================= TOTVS | Belo Horizonte - MG | Hybrid Job Description We are seeking a professional to manage and execute multiple concurrent **implementation service projects**, ensuring delivery within defined timelines, budgets, and scopes, with focus on quality and client satisfaction. You will lead implementation phases, effectively managing scope while balancing client expectations with internal guidelines. Responsibilities and Duties **WHAT YOU WILL DO:** * Act as the “owner” of crisis or high-complexity service/project, assuming responsibility and maintaining communication among involved parties (clients and other TOTVS areas) to resolve project/service issues and drive continuous service process improvements; * Foster strong client relationships, address service issues, and pursue client satisfaction; * Ensure transparent communication of service/project results and issues to stakeholders; * Strategically collaborate with CPs and CPPs to foster new business opportunities with clients you serve; * Report to the Unit Head and Portfolio Head under your responsibility, presenting quantitative, qualitative, and financial health data; * Ensure the team efficiently manages services (high/very high complexity), meeting established deadlines, budgets, and scopes (managing revenue, costs, and expenses), while proactively identifying and mitigating risks; * Lead CPs and CPPs for the project(s)/service(s) under your responsibility, providing consistent feedback, guidance on activity execution, and supporting continuous career development of the team; * Lead coordinators and other leaders in more complex projects/services; * Maintain relationships with TOTVS channels and DRGs to support implementations and negotiations; * Maintain ongoing relationships with external clients, collecting formal and informal feedback to assess satisfaction levels and identify improvement opportunities, thereby enabling continuous improvement and enhanced client satisfaction; * Promote and drive internal process and procedure improvements across the unit and TOTVS to enhance service team quality, efficiency, and development; * Monitor unit performance indicators and ensure achievement of portfolio targets, implementing, tracking, and promoting preventive actions to meet established objectives. * Train coordinators and serve as a reference for management tools and concepts; * Engage in negotiations and conflict resolution among portfolio service teams, clients, suppliers, and internal TOTVS departments; * Ensure structured portfolio operations, aligned with the commercial area; * Identify market opportunities to develop solutions and prepare the team to address such client demands. Requirements and Qualifications **WHAT WE EXPECT FROM YOU:** * Completed undergraduate degree, preferably in the relevant field; * Experience in implementation project management; * Experience in Manufacturing, Industry, and Logistics sectors; * Experience in implementation projects; * Knowledge of Protheus and/or RM. Salary Range To be determined Employment Type CLT Benefits * TOTVS Network University, a corporate university offering free content and certifications for all employees; * +Healthy Program, supporting each TOTVER through advisory services and initiatives focused on physical, mental, and personal financial wellbeing; * +Advantages Program, Latin America’s largest discount network, exclusively for our employees; * +Care Program, a personal support program for employees and their families, offering guidance across multiple specialties including psychology, social work, pet consulting, etc.; * Einstein Conecta, a complimentary online medical consultation benefit provided by physicians from Hospital Israelita Albert Einstein; * Health and dental insurance; * Meal and/or food allowance; * Transportation allowance and shuttle services at select metro stations; * Extended maternity and paternity leave; * Nursing room; * Bicycle parking; * Changing room; * Life insurance; * Childcare assistance; * Private pension plan; * Office designed to stimulate creativity and productivity, featuring snack areas, game rooms, billiard tables, and relaxation lounges; * Gympass. About the Company As a technology industry leader, we are a universe of nonconformist people driven by innovation, autonomy, learning, and performance. Together, we create opportunities, transform futures, and share knowledge. Here, your professional development happens in an inclusive, respectful, and energizing environment — people empowering people! We pursue sustainable growth, leveraging data and AI to deliver smarter, more efficient outcomes for our clients. Join us to innovate and build the future of technology. #VemPraTOTVS #SomosTOTVS