Job Summary: Professional to serve as a technical and operational reference in customer and team relationship management, driving continuous improvement through data and AI. Key Highlights: 1. Serving as a technical and operational reference in relationship management. 2. Leading and developing teams, with a focus on engagement and capability building. 3. Proactively monitoring operations using performance indicators. **A team that is part of the change** ------------------------------------ We believe in the power of change to generate shared value and success for customers, employees, shareholders, partners, and communities. We operate the world’s largest global network of advanced technology centers and intelligent operations.**Transforming markets through innovation** --------------------------------------- We are a global leader in digital, cloud, and security solutions, serving more than 40 industries. We deliver services across Strategy & Consulting, Technology, Operations, Industry X, and Accenture Song. With over 738,000 people across 120+ countries, we use innovation every day to drive progress and make the world better for everyone.**Join us – Operations** ------------------------------- Here, technology empowers people—not the other way around. We use data, innovation, and artificial intelligence to transform how businesses operate. Be part of a team that values human talent, fosters creativity, and empowers you to do work that truly matters. **What you’ll do daily:** ------------------------------------------ * Serve as a technical and operational reference in managing relationships with internal and external customers, ensuring structured communication, governance, and continuous alignment of requirements. * Manage, monitor, and enhance ANS/SLAs, ensuring compliance with agreed service levels and driving continuous delivery improvements. * Lead, guide, and develop teams, delivering structured feedback, performance tracking, and initiatives focused on engagement and capability building. * Monitor operations analytically and proactively, using performance indicators to identify risks, deviations, and optimization opportunities. * Collaborate closely with other BPO areas to strengthen cooperation, process efficiency, and standardization of deliverables. **In addition, expertise in the following is required:** --------------------------------------------- * **Completed Bachelor’s degree** in Administration, Human Resources, or related fields. * Solid end-to-end Personnel Administration experience: hiring, payroll, vacations, time tracking, benefits, terminations, and labor union relations. * In-depth knowledge of labor and social security legislation applicable to HR routines, including familiarity with civil legislation and its operational impact. * Experience in labor relations, negotiations with unions, collective bargaining agreements, and interaction with internal and external stakeholders. * Knowledge of accounting applied to HR routines, advanced Excel usage, and intermediate-level SAP and Oracle proficiency for analysis and management support. **Benefits:** --------------- Medical Assistance – 100% company-subsidized (for employee and dependents) Dental Assistance Meal or Food Allowance – no payroll deduction Life Insurance Private Pension Plan Gympass Company stock purchase option at a discount Pharmacy Discount* Childcare Assistance* Language school partnership* Extended Maternity and Paternity Leave PPR** – per current policy \#WCO \#LI-LATAM**Job Location:** ----------------------- Nova Lima - MG We seek candidates aligned with our company values, passionate about working in a collaborative and dynamic environment, and committed to excellence and innovation in their daily work. We value competencies regardless of race, age, gender, sexual orientation, religion, disability, or political conviction. The diversity of our people is what enables us to fulfill our promise of human creativity and technology.
João Silva
Indeed · HR
João Silva
Indeed · HR
