Job Summary: Responsible for receiving, managing, and appropriately handling customer complaints, mediating conflicts, and proposing improvements to preserve the institutional image. Key Highlights: 1. Receive and manage customer complaints 2. Mediate conflicts and propose process improvements 3. Contribute to preserving the institutional image JOIN THE **ARTESANAL GROUP**! We are ranked as the 2nd best healthcare company to work for in Brazil, according to the **GPTW 2025** ranking! If you seek growth, learning opportunities, and a team that values people, this is your chance! **Your daily responsibilities will include:** * Receiving, registering, managing, monitoring, and appropriately handling customer complaints; * Contributing to reducing non-conformance rates; * Mediating conflicts between the organization and complainants; * Responding to complainants and regulators within prescribed deadlines, preparing reports, and documenting all relevant facts with supporting evidence; * Proposing improvement actions to business areas to enhance processes; * Acting in a manner that supports preserving the company's institutional image; * Preparing weekly and monthly reports; * Supporting internal audits. **What we’re looking for in you:** * Completed high school education * Intermediate Excel skills; * Prior experience in this role is desirable. **Job details:** * **Salary:** To be discussed * **Working hours:** Mon–Fri: 8:00 AM–5:00 PM / Sat: 8:00 AM–12:00 PM * **Work location:** Av Mem de Sá, 901 \- Paraíso
João Silva
Indeed · HR
João Silva
Indeed · HR
