Customer Relationship Manager

Description

Job Summary: Manage the Customer Relationship Center (CRC), ensuring excellence in post-construction service and strategic integration to achieve customer satisfaction and preserve institutional image. Key Highlights: 1. Manage the Customer Relationship Center (CRC) 2. Ensure excellence in post-construction customer experience 3. Strategic engagement on public reputation channels **Description:** Manage the Customer Relationship Center (CRC), ensuring excellence in post\-construction customer experience, governance of customer service processes, and strategic integration across departments impacting the customer journey. Responsible for defining departmental guidelines, managing performance indicators and reputational risks, making decisions on critical issues, and continuously improving the relationship model—focusing on customer satisfaction, loyalty, and preservation of institutional image—with strategic engagement on public reputation channels, especially Reclame Aqui. **Requirements:** * Bachelor's degree in Administration, Marketing, Communications, or related fields; * Postgraduate degree or MBA in Customer Management, Process Management, Quality Management, Strategic Management, or related areas; \*\* Position open to candidates with disabilities (PCD) Employment type: Full-time, permanent CLT contract Compensation: R$2\.740,29 \- R$12\.000,00 per month Benefits: * Medical insurance * Dental insurance * Life insurance * Meal allowance * Transportation allowance Work location: On-site