SENIOR COLLECTION ANALYST

Description

Job Summary: We are seeking a Senior Collection Analyst to optimize collection activities, manage delinquent portfolios, and implement strategies to reduce delinquency. Key Highlights: 1. Strategic application of AI in credit analysis and collections 2. Debt negotiation and delinquent portfolio management 3. Development of preventive and corrective collection strategies We are **Sólides**, the only Brazilian technology company specializing in **Integrated People Management with Behavioral Intelligence**. Our platform is **\#completadeverdade**, offering HR and payroll solutions designed for all businesses across Brazil. In 2022, our story gained even greater momentum! We received the largest investment ever made in an HR Tech in Latin America — BRL 530 million, led by Warburg Pincus — and acquired Tangerino. In 2024, the acquisition of Digital Payroll solidified our position as the one-stop-shop for SMEs, and our merger with RHGestor reinforced our commitment to making strategic people management accessible to all companies. Today, with over **40,000 clients and eight million lives impacted**, we lead the high-growth enterprise sector in Brazil. To reach where no one else has, our values serve as our compass: **we are courageous enough to be different, strong enough to achieve extraordinary results, experts in people, and passionate about our customers**. If you too are driven by dreams, results, and people, join us — Sólides is your place! We are looking for a **Senior Collection Analyst** to support this mission, responsible for leading and optimizing the company’s collection activities, managing delinquent customer portfolios, negotiating debts, monitoring receivables KPIs, and implementing strategies to reduce delinquency. You will operate strategically in credit and collections analysis, leveraging analytical tools and **Artificial Intelligence (AI)** solutions to support decision-making, increase process efficiency, and improve credit recovery outcomes. **Your main responsibilities will include:** Conducting negotiations with customers to resolve outstanding debts, proposing payment terms aligned with company policies. * Developing preventive and corrective collection strategies to reduce delinquency. * Monitoring departmental performance indicators (aging list, DSO, credit recovery rate, delinquency rate). * Using **AI and automation tools** for payment behavior analysis, prioritization of collection efforts, and optimization of credit recovery strategies. * Tracking agreed-upon settlements to ensure compliance with negotiated payments. * Collaborating with internal departments such as Sales, Finance, and Legal on matters related to delinquent customers. * Preparing managerial reports and presentations on portfolio performance and credit recovery initiatives. **For this position, we expect you to have:** * Bachelor’s degree in Administration, Accounting, Economics, Financial Management, or related fields. * Proven experience in collections and credit recovery activities. * Experience in debt negotiation and delinquent portfolio management. * Experience analyzing financial indicators and preparing managerial reports. * Knowledge of credit and collections routines. * Experience with ERP systems and financial management tools. * Familiarity with automation and Artificial Intelligence tools applied to financial processes or data analysis. * Intermediate or advanced Excel proficiency. **It will be a plus if you have experience in:** * Predictive collections using AI * Automation of customer follow-up * Data-driven risk analysis **And if you still have doubts whether Sólides is a great place to work, check out these benefits of becoming a Solidiano(a):** * Meal Allowance/Meal Voucher worth BRL 45.00 per business day (Sólides Benefits Card); * Transportation Voucher or Fuel Voucher; * Unimed Health Plan in co-payment format, with no monthly fee; * OdontoPrev Dental Plan, fixed monthly fee of BRL 21.91; * Therapy: Partnership with Psicologia Viva — 3 free sessions per month; * Online Courses ranging from Gastronomy to Postgraduate Studies (Qualifica); * Access to all courses offered by Escola de Pessoas; * Remote Work Allowance of BRL 60.00 (Sólides Benefits Card); * English Course (English Pass); * Perks (on-site manicure, balanced snacks, etc.); * Birthday Day Off; * Totalpass; * Responsible Credit (Payroll Deduction Loan via Sólides Benefits); * Childcare Assistance — for mothers and fathers with children up to 3 years and 11 months old; * Special Dependent Assistance (also extended to parents); * Sólides Patinhas (15% discount on DogLife plans); * Ânima Ecosystem Agreement (discounts on undergraduate and postgraduate courses at group institutions); * Sólides Postgraduate Program (70% discount); * Partnerships with OnHappy, Detronic, and SESC; * Super Flexible Dress Code. **So, are you in?!** **Join us as a Solidiano! An amazing team is waiting for you \=)**