Junior Customer Success Analyst

Description

Job Summary: A professional responsible for customer service and relationship management, aiming for continuous process improvement and cross-selling development. Key Highlights: 1. Customer service and relationship management across various channels 2. Continuous improvement of customer service and relationship processes 3. Cross-selling development and internal department relationship building **About BS2** We are a 100% digital bank focused on businesses, offering personalized service and tailored solutions for each client — after all, no business is identical to another. This logic also applies to our culture: we have an innovative DNA that challenges our entire team to constantly reinvent themselves. Here, our employees (the bessers) enjoy an environment that accelerates career growth and offers the opportunity to tackle financial market challenges alongside true subject-matter experts. **Responsibilities and Duties:** * Perform customer service and relationship management activities through designated channels: chat, e\-mail, and telephone, providing support according to demand and prioritizing optimal customer experience. * Collaborate with the team to continuously improve customer service and relationship processes, building a brand experience that exceeds customer expectations and serves as a differentiator for BS2; * Develop cross-selling initiatives in alignment with BS2’s commercial strategies and based on customer base needs / opportunities, thereby adding value to our service portfolio; * Coordinate with the bank’s technical and product teams to resolve customer issues and address requirements that fall outside predefined rules, deadlines, and processes. **Requirements and Qualifications:** * Completed undergraduate degree in Administration, Economics, Engineering, Commercial Management, or related fields; * Experience in customer service and relationship management within CX and/or CS areas; * Intermediate-level Office suite proficiency; * Experience in the financial sector (banks and fintechs) will be considered a plus. **Work Schedule**: Hybrid (4 days onsite, 1 day remote) **Work Location**: Luxemburgo \- Belo Horizonte \- MG **Our Benefits:** ️ Meal allowance of BRL 1,173.04 per month; Food allowance of BRL 924.47 per month; 13th-month food allowance; Profit-sharing program (PLR); * ️ Medical insurance; Dental insurance; Private pension plan; Childcare allowance of BRL 697.14 per child under 6 years old; Maternar Program: Professional support throughout pregnancy and postpartum; Lactation room for returning mothers; Wellhub, formerly Gympass; ️ Birthday day off; Potencializa: Our internal e-learning platform; Employee loan program; * Reduced workweek: 40 hours per week; Transportation benefit with only 4% employee contribution. At BS2, we encourage applications from individuals of diverse ethnicities, genders, religions, sexual orientations, and/or nationalities. We welcome candidates with disabilities for all available positions. Everyone is truly welcome!