OPERATIONS SUPERVISOR

Description

Job Summary: The Operations Supervisor will lead and develop a team, monitor performance, and ensure excellence in customer service at a company striving to revolutionize experiences. Key Highlights: 1. Team leadership and professional development 2. Focus on excellence and continuous improvement 3. Collaborative and dynamic work environment Our mission at Mundiale is to simplify the relationship between brands and their consumers by enabling more human, accurate, and fluid interactions—powered by cutting-edge technology and our proprietary methodology. To achieve this, we’re seeking exceptional talent to join our team of Munders and embrace new and exciting challenges every day! We currently have an opening for an **Operations Supervisor**! Explore the opportunity below and accelerate your career at a company that never stops growing! **Responsibilities and Duties** * Supervise team activities, ensuring achievement of goals and deadlines; * Monitor Munder performance, providing feedback and fostering professional development; * Track performance and quality metrics, identifying opportunities for improvement; * Ensure compliance with SLAs (Service Level Agreements) and other operational requirements; * Guarantee excellence in customer service. **Requirements and Qualifications** * Completed or ongoing undergraduate degree; * Experience in people management; * Proficiency in Microsoft Office suite; Preferred qualifications: * Experience in customer service, sales, or collections. **Additional Information** **And you’ll receive:** * Competitive salary package; * Meal Ticket or Food Ticket (you may choose whichever suits you best); * Unimed Unipart Health Insurance Plan; * Dental Insurance Plan; * Career development path; * Work model: On-site (Night shift: Mon–Fri \- 12:28 PM to 8:40 PM / Sat: 12:40 PM to 7:00 PM\); * Birthday Day Off; * Collaborative and dynamic work environment. We seek exceptional individuals committed to delivering their very best work. If you resonate with our culture and want to accelerate your career at a company that keeps growing, Mundiale is the right place for you! For over 20 years, we at Mundiale begin each workday asking how we can positively impact someone’s experience. From day one, our focus has always been on the customer. Our work philosophy is simple: united teams thinking, building, and **revolutionizing experiences**. We are an authentic team of **over 500 Munders across 19 Brazilian states.** By the way, a **Munder** is each one of us at Mundiale—free to be authentically who we are. In such an environment, incredible things happen constantly! We value diverse teams (with diverse perspectives), curious minds, and those who build creative and effective solutions. That’s why we fall in love with problems—not just solutions. This is our **Way.** Our team is continuously evolving, striving to improve by 1% every day. And it’s people like you—ready to co-create, exchange experiences, and learn—who we invite to explore our opportunities. If you want to grow your career alongside a company that grows with you, join **Mundiale!**