Senior Process Analyst (Claims)

Description

Job Summary: Professional responsible for end-to-end fleet claim management—from initiation to closure—including repair monitoring, budgeting, and customer service. Key Highlights: 1. Complete fleet claim management and repair monitoring 2. Consultative customer service and insurance policy management 3. Fleet loss ratio control and cost mitigation **Company Description** SEGULA Technologies is a global engineering group serving all major industrial sectors: automotive, aerospace, energy, rail, marine, pharmaceutical, and petrochemical. With a presence in 30 countries and 140 offices worldwide, the Group is committed to building close relationships with its clients, leveraging the expertise of its 15\.000 employees. A leading engineering company placing innovation at the core of its strategy, SEGULA Technologies delivers large-scale projects—from research through industrialization to production. We encourage candidates from diverse backgrounds—including, but not limited to, race, ethnicity, gender, sexual orientation, age, disability, and religion—to apply. **Job Description** End-to-end fleet claim management—from initiation to closure—with insurance companies. Guidance and monitoring of repairs, deadlines, budgets, and approvals. Consultative customer service, with continuous monitoring of incidents. Insurance policy management (asset additions, deletions, and updates). Reservation car requests and management in accordance with contractual terms. Document management in cases of total loss, theft, and vehicle robbery. Contract termination and monitoring of recovered vehicle retrieval. Fleet loss ratio control, focusing on cost mitigation and contractual trigger management.