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Job Summary: Commercial Assistant to support commercial and administrative activities, ensuring compliance and customer support, sales, and after-sales. Key Highlights: 1. Support for commercial and administrative activities 2. Customer service and proposal preparation 3. Development of performance indicators Commercial Assistant Position Description The Commercial Assistant will be responsible for supporting commercial and administrative activities, ensuring adherence to MPC’s quality, safety, and internal procedure standards. The professional will handle customer service, quotation analysis, proposal preparation, and support sales, after-sales, and performance indicator processes. **Main Responsibilities:** **Quality, Safety, and Internal Procedures** * Ensure strict compliance with Quality Management guidelines. * Follow the company’s Code of Conduct. * Properly use PPE and collective protective equipment, adhering to safety regulations. * Maintain the department and equipment clean and organized, following the 5S Program. * Preserve equipment and work instruments, requesting maintenance or calibration when necessary. * Perform tasks in accordance with training, instructions, and established procedures. * Immediately report any incidents or failures to the supervisor for analysis. **Commercial and Administrative Activities** * Update demands via Microsoft Outlook and Microsoft Planner. * Analyze received quotations, completing forms and recording critical information. * Send customer inquiries for budget preparation according to existing forms. * Prepare budgets and pre-calculations based on service or product type. * Calculate product sales. * Prepare technical and commercial proposals using existing forms. * Consult portals and systems to update commercial information. * Open and update proposals in the Cigam system, recording statuses such as received, sent, approved, invoiced, or lost. * Request issuance of invoices and ART (Technical Responsibility Annotation) from the electrical engineer when necessary. * Register customers in internal systems (Cigam) and external portals. * Approve field engineering collections, transports, and releases via Microsoft Forms/List. * Verify customer orders and separate safety documentation as requested. * Conduct communications with customers and internal teams per supervisor guidance. **After-Sales and Indicators** * Develop after-sales, budget, warranty, and customer complaint indicators. * Send after-sales reports to responsible representatives after execution and invoicing. * Archive completed processes and organize physical folders for submitted processes. **Requirements:** * **Preferred:** Completed undergraduate degree, preferably in Business Administration, Commercial Management, or related fields. * **Minimum:** Completed high school education. * Prior experience in administrative and commercial routines. * Proficiency in Microsoft Office, especially Outlook and Planner. * Organizational skills, attention to detail, responsibility, and empathy.
