Mall Supervisor

Description

Job Summary: Supervise security teams, manage incidents and occurrences, prepare reports, and ensure compliance with regulations and customer service standards. Key Highlights: 1. Manage crisis and incident response with speed and appropriateness 2. Ensure compliance with internal regulations and provide secure customer service 3. Deliver operational training to teams and reinforce procedures ALLOS is a brand with a strong heritage—nearly 50 years of experience transforming the Brazilian retail market. We are a benchmark for excellence and innovation, delivering the quality and trust embedded in our history. The new brand emerged ready for the future, born from the merger between Aliansce Sonae and brMalls in 2023\. However, this journey began much earlier. It all started with Aliansce, which inaugurated the first shopping center in Brazil’s Northeast region—and the second in the country—in 1975\. In 2019, the merger between Aliansce and Sonae Sierra created Aliansce Sonae, becoming the leader in shopping center management in Brazil, with 32 properties. In 2006, brMalls was founded, resulting in a portfolio of 30 assets across all five regions of Brazil. Thus, in 2023, ALLOS emerged from the convergence of two national powerhouses in the sector, uniting forces to become the most innovative platform for entertainment, lifestyle, services, and shopping. Our story continues, and we are ready to create moments that transform and impact people’s lives—fostering connections and opportunities. **Responsibilities and Duties** * Supervise security guards, civilian firefighters, and CCTV operators, ensuring adherence to operational routines and established standards; * Support the Security Coordinator in daily departmental activities; * Record, monitor, and track incidents and claims; * Manage crises and incidents, ensuring rapid and appropriate responses; * Prepare daily reports and performance indicators for the department; * Manage and organize documents related to security operations; * Deliver operational training to teams and reinforce procedures; * Ensure compliance with internal regulations, serving as a reference for both team members and customers; * Provide security-related assistance to customers, store tenants, and colleagues; * Support the management and oversight of third-party security providers, ensuring contractual compliance and service quality. **Requirements and Qualifications** * Bachelor’s degree in human resources management, business administration, or related fields; * Knowledge of asset protection, security equipment, public service, inclusion and diversity, and facilities management is an advantage; * Proficiency in Microsoft Office (Word, Excel, PowerPoint); * Experience managing teams. **Additional Information** What We Offer * Meal/Voucher allowance; * Transportation allowance/Parking; * Health insurance; * Dental insurance; * Life insurance; * Wellhub; * Birthday day off; * Acolhe (psychosocial support service); * Saber Online (internal learning platform); * Annual bonus. **Work Location:** Boulevard Shopping BH **Shift Schedule:** 12 hours on / 36 hours off We exist to connect people with what matters—serving and delighting every day, creating transformative moments. In a world of constant evolution, we emerge as a powerful force for transformation—a legacy of 50 years’ experience that reshaped Brazilian retail and cemented a trajectory of excellence and trust, establishing us as a market benchmark with a portfolio of 51 shopping centers across all five regions of Brazil. Our shopping centers are vibrant destinations, full of opportunities for entrepreneurs and innovative brands. With over 15\.000 stores attracting more than 51 million visits per month, we create welcoming, safe, and inspiring spaces where every visit becomes a journey of discovery and connection. We design physical and digital experiences that exceed consumer expectations and generate positive societal impact—guided by long-term vision and sustainable outcomes for tenants and partners. Click here for more information about how ALLOS processes your personal data as a job candidate. **DIVERSITY, EQUITY AND INCLUSION** **ALLOS** is committed to building and fostering a diverse workplace—one that welcomes individuals of all races, ethnicities, genders, backgrounds, life experiences, and profiles—prioritizing social inclusion, reducing inequalities, and implementing fair employment practices that promote equal opportunity. We expect all employees, regardless of role or hierarchy, to feel welcomed and guided by mutual respect. Our job openings are open to individuals from diverse groups, including women, Black people, LGBTQIAPN\+, people with disabilities, and other underrepresented groups. **Attention:** ALLOS **does not charge any fees at any stage of its selection processes.** Be cautious of job offers requesting payment for courses, fees, or materials.