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Senior Quality Analyst

Indeed

Company

Job typeFull-time
Workplace typeOnsite
Experience levelNo experience limit
Education levelBachelor's Degree

Description

**Responsibilities:** * Monitor and analyze KPIs; * Develop analytical reports; * Collaborate strategically with clients/operations; * Develop strategic presentations related to the Quality team's activities with operations/clients. **Requirements:** * Education: Bachelor's degree preferred (in progress acceptable) * Experience with Data Analysis and Quality Management tools (Power BI, Excel, SQL, etc.) * Knowledge of Quality KPIs (NPS, CSAT, TMA, Callback Rate, Retention, etc.) * Experience in Indicator Management and Statistical Analysis: (Trend Analysis, Deviation Analysis, Scenario Simulations, Variable Correlation, etc.) Minimum Education: Bachelor's Degree

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Posted by

João Silva

Indeed · HR

Location

João Silva

Indeed · HR

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