Description
**Responsibilities:**
* Monitor and analyze KPIs;
* Develop analytical reports;
* Collaborate strategically with clients/operations;
* Develop strategic presentations related to the Quality team's activities with operations/clients.
**Requirements:**
* Education: Bachelor's degree preferred (in progress acceptable)
* Experience with Data Analysis and Quality Management tools (Power BI, Excel, SQL, etc.)
* Knowledge of Quality KPIs (NPS, CSAT, TMA, Callback Rate, Retention, etc.)
* Experience in Indicator Management and Statistical Analysis: (Trend Analysis, Deviation Analysis, Scenario Simulations, Variable Correlation, etc.)
Minimum Education: Bachelor's Degree