Technical Customer Relations Manager

Description

Job Summary: Manage relationships with KinetiX customers across South America, define and execute the regional service strategy, and lead teams. Key Highlights: 1. Lead the service strategy for South America 2. Manage customer and matrix team relationships 3. Innovation for the future of transportation **Job Description** **This position requires on-site work in Contagem, Minas Gerais.** **Who will you be working with?** You will work with a best\-in\-class Services team that combines expertise in customer monitoring solutions, networking, mechanical engineering, electrical engineering, and global railroad operations. Wabtec has the largest installed base of vision and acoustic Wayside solutions in the global rail industry. The team collaborates with customers around the world during the problem‑resolution process and partners with key internal stakeholders to support derailment protection and operational safety solutions. **How will you make a difference?** * You will manage the relationship with KinetiX customers across South America. * You will define and execute the services strategy for the region. * You will identify solutions to maintain and improve service delivery costs. * You will manage sales revenue for the assigned customer base. * You will act as the external customer champion for assigned accounts. * You will serve as the internal customer champion, connecting customer needs to technical and product teams. * You will oversee simultaneous, large\-scale, high\-impact activities within the customer segment. * You will identify and translate business needs into clear direction for technology teams. * You will assess industry trends and position digital solutions to drive change within customer accounts. * You will lead proposal development for new and renewed service contracts and manage related budgets. * You will support long\-term goals for margin improvement and project expansion. * You will own service metrics, present plans, and evaluate financial risks. * You will grow the service portfolio and deliver on financial performance expectations. * You will lead a matrixed team coordinating across service deployment, engineering, and project management. **What do we want to know about you?** **Required** * Experience in technical customer management, field service operations, or related technical environments. * Advanced English \- Strong oral and written communication skills and desirable Spanish. * Strong interpersonal and leadership skills. Spanish is desirable but not mandatory * Demonstrated ability to analyze and resolve problems. * Demonstrated ability to lead programs and projects. * Ability to document, plan, communicate, and execute programs. * Established project management skills. **What will your typical day look like?** * Mapping actual spend, including supplier mapping, supply flows, technology mapping, competition risks, technology shifts, purchase amount trends, shortage impacts, risk mitigation, dual sourcing, contracting, terms and conditions, and obsolescence management. * Driving and monitoring the selection process of new suppliers. * Defining the sourcing plan, including supplier reduction and verification of competencies and capabilities. * Negotiating supplier frame agreements and supply contracts, including VMI, YoY productivity, safety stock, and sustainability. * Ensuring continuous technical and market intelligence for the respective commodities. * Managing customer expectations and contractual obligations for installed base uptime. * Monitoring cost and revenue performance in the region. * Developing strategies to improve service efficiency and proposing solutions to enhance customer experience. * Supporting field teams when needed. * Meeting with customers to understand challenges and propose solutions. **Benefits:** At Wabtec, people come first. That’s why we ensure our employees feel valued and have the tools necessary to thrive. By joining us, you’ll gain access to a range of benefits designed to promote your well-being and development. Check out what we offer to help you feel part of a company that supports your professional and personal journey: * Medical Assistance extendable to dependents (spouse and children) * Dental Assistance extendable to dependents (spouse and children) * Profit Sharing and Results Program * Private Pension Plan * Meal Allowance Policy according to location * Life Insurance * Employee Assistance Program: psychological, legal, financial, and social assistance * Headspace – mental health-focused application * Christmas Card or Christmas Basket for employees according to location * Christmas Gift for children up to 11 years old * Extended Maternity Leave * Pregnancy and Baby Program * Language Incentive Policy * Mentoring Programs and access to training platform * Wellhub * Pharmacy Assistance **Additional Information** **What could you achieve in an environment that truly puts People First?** At Wabtec, it’s not just about a job — it’s about the impact you create. When our people unite, we Expand the Possible, continuously improving what we do and how we do it — for our customers and for each other. If you’re ready to revolutionize how the world moves for generations to come, Wabtec is the right place for you. **Who are we?** Wabtec is a global leader in equipment, systems, digital solutions, and value-added services for freight and transit rail sectors. With over 150 years of experience, we are at the forefront of safety, efficiency, reliability, innovation, and productivity. Whether in freight, transit, ports, logistics, mining, industry, or maritime sectors, our expertise, technologies, and people — together — are accelerating the future of transportation. With roots tracing back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has consistently developed technologies and implemented solutions across essential industries, meeting the needs of customers and governments. With approximately 30\.000 employees worldwide, we deliver performance that moves the world forward. We are lifelong learners, passionate about evolving ever further. Learn more at www.WabtecCorp.com **Culture drives us and opens possibilities.** We believe the best ideas emerge from diverse experiences and backgrounds. At Wabtec, we work every day to build an environment where everyone feels included. We are building a culture where leadership, inclusion, and your unique perspective drive progress. We are proud to be an equal opportunity employer. We value talent from all backgrounds, experiences, and identities — including race, gender, sexual orientation, age, disability, and any other characteristic that makes you who you are. Need accommodations? Just let us know — we’re here for you.