Job Summary: Responsible for developing and implementing customer relationship strategies, managing product and service portfolios, and providing financial consulting to cooperative members. Key Highlights: 1. Strategic management of customer relationship and product portfolio 2. Financial consulting focused on the cooperative member’s needs and results 3. Development and implementation of customer loyalty solutions **Description and Responsibilities:** **Working Hours:** Monday to Friday, from 8 a.m. to 5 p.m., with a 1-hour break **Level:** Professional **Employment Type:** Permanent – CLT * Responsible for developing and implementing customer relationship strategies, including management of product and service portfolios, support to business teams, and related PA processes—including PJ customers—through marketing of existing portfolio products and services, as well as delivering financial consulting focused on the cooperative member’s needs and the cooperative’s results, aiming at profitability and portfolio expansion, promoting service quality, efficiency and standardization, achievement of established targets, and offering products and services compatible with customer expectations and loyalty within the area of responsibility. **Requirements:** Completed or ongoing undergraduate degree (Fields: Administration, Economics, Accounting Sciences, or related fields); CPA 10 certification; Computer literacy (Microsoft Office suite); Proficiency in negotiation of financial products and services; Proficiency in credit cooperative legislation; Proficiency in customer service techniques; Proficiency in the financial market; Proficiency in sales techniques; Proficiency in credit policies; Proficiency in regulations issued by BACEN, CVM, and ANBIMA; Proficiency in financial mathematics; Proficiency in products and services (funding and credit, bank collections, etc). **Benefits:** Medical assistance, Dental assistance, Gym allowance, Daycare allowance, Education allowance, Clothing allowance, Corporate mobile phone, Profit sharing, Private pension, Life insurance, Meal voucher, Food voucher, Transportation voucher