Collections Assistant

Description

Job Summary: The professional will assist the collections team by performing administrative tasks, analyzing performance metrics, organizing documents, and providing customer service. Key Highlights: 1. Opportunity to support the collections team 2. Dynamic role involving administrative tasks and customer service 3. Chance to develop communication and negotiation skills Provide support to the collections team. **Responsibilities and Duties** Perform administrative tasks, Analyze departmental performance metrics; Organize documents; Review contracts; Conduct searches and inquiries on credit reporting platforms; Perform reconciliations, submissions, and analysis of customer and employee delinquency; Respond to customer requests from SAC (Customer Service Center) or stores regarding payment negotiations; Verify updates to registration data in SPC/SERASA; Verify information requested by stores related to the collections area; Assist in executing departmental action plans; Approve and verify amnesty history; Perform other duties pertinent to the role. **Requirements and Qualifications** Completed high school education or currently pursuing a bachelor's degree in Administration, Management Processes, or related fields; Proficiency in Excel; Experience in customer service; Strong communication skills; Negotiation skills. **Additional Information** Business hours from Monday to Saturday. Work Location: Headquarters \- Chapecó The Schumann story began 27 years ago in the garage of a house in the city of Seara, located in the Western region of Santa Catarina state, with just over 16,000 residents. Schumann has not only become a reality but also grown into one of the leading companies in the furniture and home appliance sector in the state. Present in 70 different municipalities across southern Brazil, with over 90 stores distributed across Santa Catarina, Paraná, and Rio Grande do Sul, Schumann Móveis e Eletrodomésticos has turned many dreams into reality. We have served over 1 million customers nationwide. We have helped so many people achieve their goals! All this is thanks to our nearly 1,000 employees, who value the smile of every person who sees their dream come true when bringing home products that make life easier and better. We aim to be part of people’s lives—anytime, anywhere. Thus, our e\-commerce was born. Schumann’s online store was designed with care and passion to bring happiness to more people across Brazil through a much simpler and more comfortable shopping experience. We count on an exceptionally qualified team of professionals, ready to deliver satisfaction to customers from North to South of the country.