Operations Analyst

Description

Job Summary: A tourism professional with an operational profile and B2B focus, responsible for planning and delivering exceptional customer experiences, attending to every detail of the trip. Key Highlights: 1. Passion for tourism and B2B operational profile. 2. End-to-end involvement from planning to customer experience. 3. Full customer support and travel service management. From planning to customer experience: here, every detail matters. If you are passionate about tourism, possess an operational profile, and enjoy working in a B2B environment, join Via Capi. Main Responsibilities: * Work with tour operators and travel agencies under the B2B model; * Process and customize package quotations; * Enter data into the system and manage passenger records; * Issue vouchers and verify insurance policies, invoices, and services; * Provide customer support and handle post-sale activities; * Resolve operational issues and ensure trip quality; * Coordinate guides and services for passengers and groups.