Systems Implementation Analyst

Description

Job Summary: Implementation Analyst with experience in software support or implementation, responsible for installing software, training customers, and resolving issues to ensure customer satisfaction. Key Highlights: 1. Software installation and training execution 2. Customer problem analysis and resolution 3. Generating insights from new requirements **Implementation Analyst** Experience in software support or implementation **For this position at Linear, you will need:** Understanding of the operational workflow of retail establishments; Knowledge of front-end store systems — POS, ECF, SITEF; Conceptual understanding of MySQL database operations; Strong verbal comprehension related to our business; Driver's License Category B; Willingness to travel; Pursuing or holding a completed undergraduate degree, technological course, or technical course in Information Technology and/or Management Processes/Administration/Accounting. **What are the main responsibilities?** Executing installation of Linear’s software; Conducting training sessions for products contracted by the customer, aligned with the project schedule; Receiving customer requests, analyzing them, and taking appropriate actions to resolve them; Ensuring daily that all necessary information for support has been provided; Analyzing and understanding issues to replicate and resolve them effectively; Simulating issues reported by customers, verifying product/project version and module; Resolving issues or clarifying doubts, ensuring customer satisfaction; Reporting and assisting in removing impediments blocking activities, aiming to meet established deadlines; Generating insights by collecting new product/project requirements from customers. **Now take a look at our benefits:** Transportation allowance or fuel allowance. Meal/food allowance. Internal social events. Corporate education program, as we emphasize knowledge management. Healthy Day initiative. Linear Express. Benefits Club. SESI Club. Wellhub (Gympass). Recognition for tenure. Group sports with company contribution. Game Days. Breakfast/afternoon coffee. Relaxation area (arcade, lounge chairs, game tables). Physical and virtual library. Partnerships with universities and language schools. Health and dental insurance plans. Annual Profit-Sharing Program (PLR). Career development plan. Salary: starting from R$3.000,00 per month Benefits: * Health insurance * Dental insurance * Fuel allowance * Partnership and commercial discount programs * Profit-sharing * Meal allowance * Transportation allowance License/Certification: * Driver's License Category B (Mandatory) Willingness to travel: * 50% (Mandatory) Work location: Hybrid remote work based in Belo Horizonte, MG