Bakery Supervisor

Description

Job Summary: Responsible for supervising, organizing, and controlling bakery operations to ensure product quality, operational efficiency, and team development. Key Highlights: 1. Leadership and team development in a bakery environment. 2. End-to-end management of bakery production, inventory, and sales. 3. Focus on customer experience and performance optimization. About Us GTOP comprises the brands Rede TOP, ObenCard, and Preceiro Atacadista. With multi-family management, the group operates 22 Rede TOP stores and 5 Preceiro Atacadista stores, totaling approximately 2\.000 employees, 300 checkouts, and 35\.000 m² of sales area. JOB RESPONSIBILITIES Responsible for supervising, organizing, controlling, and monitoring bakery routines; guiding and clarifying team queries; preparing and managing work schedules, overtime, and time off; defining production and customer order timelines; standardizing procedures to maximize operational efficiency, product and service quality, while complying with regulations, good practices manuals, hygiene and safety standards, established guidelines, and targets; as well as providing customer service and sales support. ACTIVITIES TO BE PERFORMED Ensure a positive customer shopping experience by addressing their needs, surprising them with product variety guidance, and making relevant sales suggestions; Achieve and exceed sales targets through strategic product mix planning, defining production and display schedules for high-demand and distinctive products, and maintaining cordial customer relationships; Minimize bakery losses by guiding, monitoring, and controlling daily team activities and operations, developing recipes and implementing waste-reduction measures when necessary, and establishing and standardizing operational procedures; Manage procurement orders for departmental merchandise, analyze and administer inventory levels—including sales history, seasonality, and specific promotions—and schedule purchases with appropriate lead time to ensure continuous supply without stockouts, losses, or shortages; Guarantee product quality through definition and implementation of operational processes and standardized product displays; Ensure the bakery counter is consistently well-stocked, correctly priced, organized, and clean, guiding, controlling, and monitoring daily routines; Develop new recipes, launch new products, and define the store’s minimum product assortment; Oversee goods receipt, and organize, guide, and/or store items in appropriate locations per hygiene, safety, and pre-established standards; Manage personnel matters related to time-off scheduling, hour banks, vacations, and other work-hour-related demands, using managerial reports provided by the HR department and offering guidance to employees; Promote professional development and team motivation through consistent feedback and coaching, performance monitoring, and technical and behavioral training; Participate in periodic departmental inventories and ensure data accuracy; Ensure adequate supply and replenishment of ingredients and supplies by monitoring and controlling inventory at levels aligned with store requirements; Requirements Maintain team unity and engagement despite daily differences and challenges Maintain an attractive, eye-catching counter with optimal product exposure Manage, prevent, and control losses and stockouts by understanding store context, timing, seasonality, and location. **Additional Information:** Experience in the baking industry **Preferred Academic Qualification:** Completed or ongoing undergraduate degree **Minimum Academic Qualification:** Completed high school **Specific Knowledge:** Baking techniques, bakery counter setup, food handling, sales analysis, margin assessment, loss tracking, and production control **Computer Skills:** Microsoft Office – intermediate level **Benefits:** Health Insurance Dental Insurance Pharmacy Benefit Plan Retail Store Purchase Discount Program Life Insurance * Position open to candidates with disabilities (PCD)