325 Info Comm Technology in Rio Grande do Norte lowest at $2080.0+

Customer Service Operator (2)64879589278467120

Description: SAC * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar skills. SUPPORT * High school diploma; * Basic computer literacy and understanding of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics. The following will be considered an advantage: SAC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability for shifts; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental metrics when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when necessary; * Performing other related duties as required by departmental needs and leadership direction; SAC * Providing customer service via SAC (Customer Service Center), focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), and escalating complex cases to appropriate support levels; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Performing collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conducting customer service procedures aimed at after-sales support and/or revenue generation and/or renewal and customer base loyalty, conducting surveys when necessary; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. 2512200202551929008

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Fiber Optic Maintenance Leader (5)64879589163395121

Indeed

Fiber Optic Maintenance Leader (5)

Description: * High school diploma; * Basic computer skills; * Knowledge of networks and computer maintenance; * Geographic knowledge of the city; * Driver’s license category B and defensive driving training; * Familiarity with Google tools (Sheets, Docs), basic computer skills, and foundational people management concepts. The following will be considered advantageous: * 1 year of experience in the telecommunications field; * Availability for travel; * Knowledge of access transmission technologies and media, including twisted-pair cables and fiber optic cables; * Router and signal repeater configuration; * Structured cabling. * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve service delivery; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when required; * Using individual and collective personal protective equipment (PPE) when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Verifying that teams have all required materials and/or equipment before commencing activities; * Receiving and assigning service requests (Work Orders) to field teams; * Monitoring team productivity and quality of procedures performed, via Work Order receipt; * Managing open and ongoing Work Orders; * Auditing Work Orders after team service completion; * Monitoring fiber optic maintenance SLAs; * Monitoring routes and idle time via GPS tracking; * Requesting materials; * Monitoring vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents; * Managing new team activation processes, including recruitment, training, and related activities; * Assessing the need for and coordinating team relocations to other cities; * Addressing customer complaints received through service channels and ombudsman offices; * Updating information for team productivity calculations; * Performing administrative routines for field teams. 2512200202551929013

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator (1)64879589229313122

Indeed

Customer Service Operator (1)

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics knowledge; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics knowledge. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability for shifts; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Demonstrated alignment with Brisanet Group’s organizational identity; * Preparation of reports, forms, or spreadsheets, as requested; * Updating area performance indicators when required; * Active participation in organizational meetings and commitments, when requested; * Use of individual and collective safety equipment, when required; * Execution of additional duties related to the position, according to departmental needs and leadership direction; CSC * Provide customer service via the Customer Service Center (CSC), focusing on resolving requests—including billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan modifications, and service referrals—while demonstrating empathy, active listening, and problem-solving skills; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. SUPPORT * Provide first-level technical support, assisting customers with technical difficulties (e.g., service access issues, service instability, equipment configuration, system failures) and escalating complex cases to appropriate levels; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. COLLECTION * Perform collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. RETENTION * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. REVENUE GENERATION * Conduct customer service procedures aimed at post-sales support and/or revenue generation and/or contract renewals and customer base loyalty, performing surveys when necessary; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. 2512200202551929007

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator64879589179777123

Indeed

Customer Service Operator

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospect retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar skills. SUPPORT * High school diploma; * Basic computer literacy and understanding of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexibility regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Demonstrate alignment with Brisanet Group’s organizational identity; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; CSC * Handle customer inquiries via the Customer Service Center (CSC), focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures) and escalating complex cases to appropriate levels; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Perform collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conduct customer service procedures aimed at after-sales service and/or revenue generation and/or contract renewal and customer loyalty, and conduct surveys when necessary; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. 2512200202551929040

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil

Negotiable Salary

Administrative Assistant (1)64879421302913124

Indeed

Administrative Assistant (1)

Description: * High school diploma; * One year of experience in the commercial area; * Proficiency in Google tools (Sheets, Docs). The following will be considered advantageous: * Customer service experience; * Completed or ongoing undergraduate degree. * Familiarity with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area performance indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other related duties as needed by the department and under leadership direction; * Supporting statistical data analysis, applying insights to product, service, and customer/supplier profile information; * Assisting in identifying business opportunities through analysis of internal environmental factors; * Monitoring sales forecasts and market trend reports; * Providing strategic information for decision-making. 2512200202551929036

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Mobile Network Installer64879337068803125

Indeed

Mobile Network Installer

Description: * Completed elementary education; * 6 months of experience installing radios and antennas on mobile network towers; * Basic knowledge of installation and operation of mobile network sites; * Basic knowledge of installation and operation of telecommunications systems; * Handling of tools and equipment; * Reading and interpretation of project documents; * Geographic knowledge of the city; * Driver’s license category B and defensive driving certification. The following will be considered as advantages: * Basic computer skills; * Availability for travel; * Completed high school education; * Google Tools (Sheets, Docs); * Handling of measurement instruments (fusion splicers, power meters, OTDRs, multimeters, clamp meters, etc.); * Embodying the organizational identity of Brisanet Group; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other related duties according to departmental needs and leadership direction; * Installing mobile telephony radios and antennas on telecommunications towers, following technical specifications; * Installing cabinets, power supplies, and batteries for mobile telephony equipment, labeling cables to facilitate identification; * Installing fiber optic patch cords, SFP modules, cameras, and other telecommunications equipment at the site; * Installing hardware and optical cable pathways according to project specifications; * Installing splice closures and CTOs and performing splices; * Assembling and installing DGOs, labeling the DGO and connected cables to facilitate identification; * Performing antenna alignment; * Executing mobile network site integration scripts; * Conducting preliminary risk analysis; * Completing checklists with photos to document the installation; * Being responsible for the team’s work tools; * Receiving and completing service orders; * Performing vehicle inspections before starting activities and reporting the need for vehicle maintenance, including possibly overseeing maintenance execution and vehicle washes; * Reporting difficulties encountered during mobile network installations to the immediate supervisor; * Contributing ideas and suggestions for improvement actions in site installation execution (Level II); * Analyzing drive test reports and proposing improvements to site installation (Level II); * Receiving, analyzing, and facilitating communication on various topics between the supervisor and other team members (Level II); * Diagnosing and proposing opportunities for improvement or identifying failures during mobile network installations (Level II). 2512200202551929031

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Gate Agent | CCTV Monitoring64879252611458126

Indeed

Gate Agent | CCTV Monitoring

Description: * Completed high school education; * Basic computer skills; * Knowledge of access control tools. The following will be considered as advantages: * 6 months of experience in the field; * Customer service techniques. Other requirements: * Driver's license categories B and A. * Embody the organizational identity of Brisanet Group; * Actively participate in meetings and organizational commitments, when requested; * Use individual and collective safety equipment, when necessary; * Perform other activities related to the position, according to area needs and leadership direction; * Control, receive, and guide access for people and vehicles, observing traffic flow (speed), cargo, materials, and equipment, registering accesses in the system when necessary; * Safeguard company assets by controlling entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter related to access points to company establishments; * Observe behavior and movement of people to prevent losses, fires, accidents, and other abnormalities; * Identify and report to supervision the need for maintenance and repairs of the company’s external physical structure; * Control access flow for heavy cargo vehicles entering the company, when necessary; * Monitor and guide proper vehicle parking within company premises. 2512210202551931208

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Gate Agent (1)

Description: * High school diploma; * Basic computer skills; * Knowledge of access control tools. The following will be considered advantageous: * 6 months of experience in the field; * Customer service techniques. Other requirements: * Driver's license categories B and A. * Embody the organizational identity of Brisanet Group; * Actively participate in organizational meetings and commitments, when requested; * Use personal and collective safety equipment, when necessary; * Perform other related duties as required by departmental needs and leadership direction; * Control, receive, and guide access for people and vehicles, monitoring traffic flow (speed), cargo, materials, and equipment, and registering access in the system, when necessary; * Safeguard company assets by controlling the entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter related to access points of company facilities; * Monitor behavior and movement of people to prevent losses, fires, accidents, and other irregularities; * Identify and report to supervision the need for maintenance and repairs of the company’s external physical infrastructure; * Control access flow for heavy cargo vehicles entering the company, when necessary; * Monitor and guide proper vehicle parking within company premises. 2512210202551931210

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Product Assistant | Products64878366140163128

Indeed

Product Assistant | Products

We are looking for a **Product Assistant** to support the team in managing delivery deadlines, tracking and aligning activities, supporting product development and project monitoring, and executing product engagement initiatives for the sales, marketing, support, installation, retention, and other customer service teams. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area metrics when necessary; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Maintain contact with partners for operational discussions; * Plan activities and prioritize the backlog based on impact/effort/innovation analysis for low-to-medium-complexity products; * Support planning activities and backlog prioritization based on impact/effort/innovation analysis for high-complexity products; * Execute product engagement initiatives for the sales, marketing, support, installation, retention, and other customer service teams; * Develop and implement roadmaps for low-to-medium-complexity products; * Support the development of roadmaps for high-complexity products; * Monitor order production and deliveries with suppliers; * Support the team in managing delivery deadlines, tracking and aligning activities; * Monitor product performance and develop action plans to improve it; * Support product development and project monitoring. **Requirements and Qualifications** * Completed high school education; * Proficiency in Google tools (Sheets, Docs). **Preferred qualifications:** * Currently pursuing a bachelor’s degree in Administration, Marketing, Commercial Management, Production Engineering, Computer Engineering, or Computer Science; * Minimum 6 months’ experience in project and process management; * Knowledge of agile methodologies, requirements analysis, product management, and pricing techniques and strategies; * Driver’s license — Category B. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * Both horizontal and vertical organizational structure — meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from the interior to state capitals**, actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Representative (3)64878365712385129

Indeed

Customer Service Representative (3)

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, plus knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and basic mathematics knowledge; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics knowledge. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexibility regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Actively participating in organizational meetings and commitments upon request; * Using individual and collective safety equipment when required; * Performing other duties related to the position according to departmental needs and leadership direction; CSC * Providing customer service via the Customer Service Center (CSC), focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., lack of service access, service instability, equipment configuration, system failures), and escalating complex cases to appropriate support levels; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. COLLECTION * Conducting debt collection and negotiation activities, offering alternatives and clarifying financial questions; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. RETENTION * Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. REVENUE GENERATION * Performing customer service procedures focused on post-sales, revenue generation, renewal, and customer base loyalty—and conducting surveys when necessary; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. 2512210202551931229

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator (4)648783657286421210

Indeed

Customer Service Operator (4)

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, plus knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics knowledge; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and mathematics knowledge. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Embracing the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental performance indicators when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to departmental needs and leadership direction; CSC * Handling customer inquiries via the Customer Service Center (CSC), focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service recommendations—applying empathy, active listening, and problem-solving; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures) and escalating complex cases to appropriate support levels; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Performing debt collection and negotiation activities, offering alternatives and clarifying financial questions; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conducting customer service procedures aimed at after-sales service and/or revenue generation and/or contract renewal and customer base loyalty, and conducting surveys when necessary; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. 2512210202551931230

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Facility Security Leader | CCTV Monitoring648783657607701211

Indeed

Facility Security Leader | CCTV Monitoring

Description: * High school diploma; * One year of experience in the field; * Basic computer skills, knowledge of surveillance and monitoring techniques, and Google tools (Sheets, Docs). The following will be considered advantageous: * Completed or ongoing undergraduate degree. * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when required; * Performing other duties related to the position according to departmental needs and leadership direction; * Supporting Supervision in developing security plans and risk analyses; * Supervising compliance and quality of technical and safety procedures performed by subordinate teams; * Guiding teams in cases of abnormalities identified during monitoring; * Maintaining contact with departments to address abnormalities related to facility security; * Monitoring and supporting requests from the CCTV Monitoring and Front Desk teams; * Overseeing services provided by third-party facility security companies. 2512210202551931207

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Administrative Assistant | Corporate Commercial648782001155871212

Indeed

Administrative Assistant | Corporate Commercial

We are looking for an **Administrative Assistant** to perform operational administrative support services for the department. Facilitate interdepartmental coordination to obtain data, information, and documents required for the scope of their activities. Provide support in controlling the department’s costs. Conduct research and provide support for strategic analysis. If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when necessary; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Provide administrative support to the department; * Request, receive, and verify invoices and fiscal receipts; * Prepare documentation for financial reporting and other purposes; * Submit service requests for purchases, supplies, payments, and others; * Contact suppliers and request quotations; * Conduct audits and monitor the department’s fleet; * Track the department’s training calendar; * Monitor inventory levels; * Facilitate interdepartmental coordination to obtain data, information, and documents required for the scope of their activities; * Provide support in controlling the department’s costs; * Conduct research and provide support for strategic analysis. **Requirements and Qualifications** * High school diploma or equivalent; * College education in progress (desirable); * Experience with administrative routines. **Preferred qualifications:** * 1 year of experience in the field, including internship/apprenticeship experience. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent Support for Persons with Disabilities (PCD); * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

IT Assistant | Service Desk648780356033301213

Indeed

IT Assistant | Service Desk

Description: * Computer networks; * Operating systems; * Linux and Windows; * Technical English. The following will be considered as advantages: * Network security; * Google tools (Sheets, Docs); * Embracing the organizational identity of Brisanet Group; * Actively participating in organizational meetings and commitments, when requested; * Updating area indicators, when necessary; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment, when required; * Performing other related duties as needed by the department and as directed by leadership; * Providing technical support to users for technical issues related to telephony, network, and/or internal systems; * Providing information and clarifications to users; * Receiving issues, recording incident details, and forwarding them to the department with the greatest expertise regarding the request, when necessary; * Monitoring the entire service lifecycle from initiation to resolution to ensure the issue is resolved. 2512200202551928986

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Technical Support Operator648778704977951214

Indeed

Technical Support Operator

Description: * High school diploma; * Basic knowledge of computer networks; * Skills in customer service techniques; * Proficiency in typing and grammar; * Google tools (Sheets, Docs); * MS Office suite (Word, Excel, PowerPoint). * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area metrics when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Conduct proactive or reactive contact with customers via telephone and/or virtual channels (e.g., chat) to resolve technical questions regarding provided services; * Resolve technical issues related to provided services; * Guide customers on issues such as instability, lack of connectivity, TV without connection, landline telephone problems, questions about WI\-FI, routers, switches, among others. 2512200202551929005

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Technical Support Analyst648778705140501215

Indeed

Technical Support Analyst

Description: * Level I \- Currently pursuing a bachelor's degree; * Levels II and III \- Completed bachelor's degree with 2 years of experience in the field; * Basic computer skills. The following will be considered advantageous: * Knowledge of Google tools (Sheets, Docs) and customer service techniques; * Basic understanding of computer networks; * Cisco and MikroTik certifications; * Driver's license \- Category AB; * Embracing the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Updating departmental performance indicators; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines, aiming to optimize departmental operations; * Using personal and collective safety equipment when required; * Performing other duties related to the position, as needed by the department and under leadership direction. * Monitoring services provided to corporate clients (B2B, ISP, and B2G); * Identifying initial issues through system alerts; * Making first contact with the client to assess potential failures in the internal network or Brisanet’s network, and directing cases to support teams for problem resolution; * Supporting corporate clients (B2B, ISP, and B2G) by resolving technical issues and answering questions regarding provided services; * Resolving and tracking tickets assigned to support teams; on-site technical assistance may be provided when necessary; * Scheduling and monitoring installations; * Monitoring incidents and problems; * Escalating support requests; * Providing timely information about network outages and status. 2512200202551929012

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Fiber Optic Maintenance Leader648601693080331216

Indeed

Fiber Optic Maintenance Leader

We are looking for a **Fiber Optic Maintenance Leader** to receive and assign fiber optic maintenance requests to field teams. Monitor the productivity and quality of procedures performed by teams, and manage open and/or in-progress Service Orders (SOs). If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve service delivery; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use individual and collective personal protective equipment (PPE) when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Verify that teams have all required materials and/or equipment before beginning activities; * Receive and assign requests (SOs – Service Orders) to field teams; * Monitor team productivity and procedural quality through SO receipt; * Manage open and/or in-progress Service Orders; * Audit SOs after team service completion; * Monitor fiber optic maintenance SLAs; * Monitor routes and idle time via GPS tracking; * Request materials; * Monitor vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents; * Manage onboarding of new teams, including recruitment processes, training, and related activities; * Assess and coordinate team relocations to other cities, if needed; * Address customer complaints received through support channels and the ombudsman office; * Update information used to calculate team productivity; * Perform administrative tasks for field teams. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license category "B" and defensive driving certification; * Proficiency in Google tools (Sheets, Docs), basic computer literacy, and foundational people management concepts. **Preferred qualifications:** * 1 year of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media – twisted-pair cables and fiber optics; * Router and signal repeater configuration; * Structured cabling. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced horizontal and vertical organizational structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters: cafeteria; Branches: iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * PCD-dependent allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Equipment Laboratory Analyst | Equipment Laboratory648599132258581217

Indeed

Equipment Laboratory Analyst | Equipment Laboratory

We are looking for an **Equipment Laboratory Analyst** to monitor physical structures and testing/repair systems, identify anomalies, and perform maintenance when necessary. Conduct analysis, development, and automation of testing/repair structures/systems. Participate in new projects focused on innovation and results. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use personal and collective safety equipment when required; * Perform other duties related to the position, as needed by the department and per leadership direction; * Monitor physical structures and testing/repair systems, identifying anomalies and performing maintenance when necessary; * Analyze repair procedures to identify opportunities for improvement or correction; * Analyze new equipment to be handled by the department, identifying and documenting issues, defects, and repair solutions; * Conduct analysis, development, and automation of testing/repair structures/systems; * Participate in new projects focused on innovation and results. **Requirements and Qualifications** * Completed or ongoing Bachelor’s degree in Computer Science, Computer Networks, or related fields; * Technical courses in Electronics; * Proven experience in the field or in telecommunications. **Preferred (Nice-to-Have):** * Knowledge or experience with material testing jigs. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-Deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Assistant648595782736671218

Indeed

Operations Support Assistant

Description: * High school diploma; * Basic computer skills; * Basic customer service knowledge; * Understanding of FTTH; * Familiarity with technologies and equipment used; * Basic AutoCAD knowledge. The following will be considered advantageous: * Google tools (Sheets, Docs); * Familiarity with field service, release, and collection department processes; * Knowledge of Brisanet systems’ operational levels; * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when required; * Performing other duties related to the position, according to area needs and leadership direction; * Responding to field team requests via voice or text queue; * Providing technical guidance to field teams; * Conducting remote tests for updates, configurations, and other tests; * Opening external service tickets; * Receiving and analyzing captured geolocations; * Mapping boxes for customer service; * Activating customers when necessary; * Auditing registration of new sales when necessary. 2512180202551924716

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Supervisor648590475806731219

Indeed

Operations Support Supervisor

Description: * Intermediate Microsoft Office skills; * Call center processes; * Crisis management; * 3 years of experience in the field and 6 months as a process leader; * Currently pursuing a bachelor’s degree. The following will be considered advantageous: * Basic understanding of reading and identifying corporate documents, including articles of incorporation; * Google tools (Sheets, Docs); * Currently pursuing a bachelor’s degree; * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluations, hiring requests, reassignment and/or termination requests, and disciplinary actions, among other people management activities; * Promoting and internalizing the organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitoring and analyzing departmental performance indicators and defining short- and medium-term actions to improve deliverables; * Seeking innovations and improvements that enhance productivity and performance in departmental activities; * Supporting audit processes when required; * Preparing and presenting reports, forms, spreadsheets, or documents to leadership as requested; * Participating in the definition of the department’s strategic and budgetary planning, when requested; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment when required; * Performing additional duties related to the position, according to departmental needs and leadership direction; * Supervising team productivity, compliance, and quality of executed procedures; * Supervising service-level agreement (SLA) adherence for customer support; * Ensuring the team has all necessary equipment and resources to perform its activities; * Ensuring impartiality and accuracy in calculating employee commissions and productivity metrics. 2512190202551927091

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operations Support Operator | Operations Support648590475495691220

Indeed

Operations Support Operator | Operations Support

Description: * High school diploma; * Customer service experience; * Basic knowledge of telecommunications; * Communication skills; * Ability to follow departmental processes. The following will be considered as advantages: * Communication; * Customer focus; * Negotiation; * Resilience; * Diligence; * Embodying Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental metrics when required; * Actively participating in organizational meetings and commitments upon request; * Using individual and collective safety equipment when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Providing customer service through the Olos system, including verification of personal data, address, and schedule availability; * Recording each customer contact in the Revan and Yoda systems; * Clarifying customer inquiries when necessary; * Collecting customer information—such as phone number and new address—for database updates, if required. In cases of service cancellation, transferring the call to the responsible department and recording cancellation details in the Revan or Yoda system. 2512190202551927100

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Property Security Operator648589601888011221

Indeed

Property Security Operator

Description: * High school diploma; * 1 year of experience in the field, which may include internship/apprenticeship experience; * Knowledge of monitoring system software. The following will be considered advantageous: * Completed or ongoing undergraduate degree; * Familiarity with Google tools (Sheets, Docs) and computer networks. * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Provide security support for the company and its headquarters, stores, warehouses, data centers, and other facilities through camera and CCTV system monitoring; * Monitor access control at company facilities during staff absences (weekends, holidays, data centers); * Prevent and record crimes and other irregularities, promptly notifying leadership and competent authorities upon identifying suspicious behavior captured by cameras; * Monitor internal and external order across all company areas, taking appropriate action in case of any abnormality; * Activate, deactivate, and monitor alarms, access controllers, and security cameras; * Contribute to risk analysis and implementation of strategies to mitigate them; Level II and III (Minimum 3 years of experience in the field): * Analyze information available in security camera recordings to identify specific situations as requested; * Perform all duties assigned to Property Security Operator I; * Handle more complex incidents and require less direct supervision; * Instruct access gate personnel during activations and/or when necessity is identified, in the absence of senior leadership; * Train new security operators; * Serve as a technical reference point for clarifying doubts and providing technical support; * Establish more direct communication with competent authorities during emergencies; * Conduct risk analysis and implement strategies to mitigate and/or resolve them; * Manage responses to more serious incidents—such as intrusions, thefts, or other emergencies—in the absence of immediate leadership/manager; * Log service tickets in the system to report communication issues with devices, and access ONUs when necessary. 2512180202551924611

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Corporate Project Implementation Assistant648588734062091222

Indeed

Corporate Project Implementation Assistant

Description: * High school diploma. The following will be considered as advantages: * Currently pursuing a bachelor's degree in Business Administration, Information Technology, or a related field; * Project management certifications; * One year of internship/apprenticeship experience. * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental metrics when necessary; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective safety equipment when required; * Perform other duties related to the position according to departmental needs and leadership direction; * Maintain effective communication with all internal teams involved, including development, technical support, and field teams, ensuring efficient collaboration; * Provide technical support and pre-implementation consulting to ensure products or services meet customers' specific requirements; * Generate periodic implementation status reports, highlighting achievements, challenges, and areas for improvement; * Perform basic configurations of the customer's WAN network; * Stay updated on industry trends to optimize job-related activities. 2512180202551924732

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Logistics Assistant

Description: * High school diploma; * Google tools (Sheets, Docs); * Basic knowledge of Materials Planning and Control. The following will be considered an advantage: * Bachelor’s degree completed or in progress in Logistics, IT, or related fields; * 6 months of experience in the field; Inventory Management; * Inventory turnover; * Inventory obsolescence; * Microsoft Office Suite; * ERP SAP. * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating area indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Supporting the definition of planning parameters for each item; * Supporting departments in developing their procurement plans and/or item requirements; * Supporting the consolidation and analysis of departmental planning; * Supporting the identification of purchasing, transfer, or reallocation needs for items; * Supporting purchase scheduling, aligning required actions with the Procurement Department; * Supporting the development of short-, medium-, and long-term planning; * Supporting problem-solving and resolution of planning issues and/or errors; * Analyzing minimum inventory levels; * Supporting the assessment of monthly and annual item requirements; * Supporting the evaluation of desired inventory levels and contributing to improving the company’s inventory policy. 2512180202551924735

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Information Technology Analyst648586231070741224

Indeed

Information Technology Analyst

Description: * Education in Computer Networks, Hardware, Computer Architecture, or Networks; * Knowledge of Operating Systems; * Knowledge of Network Infrastructure; * Knowledge of Network Protocols and Services, Network Administration and Management; * Knowledge of Network Security; * Technical English. The following will be considered as differentiating factors: * Project Management; * Google Tools (Sheets, Docs); * Experience with Brisanet Group’s organizational identity; * Prepare reports, forms, or spreadsheets, as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments, when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize department operations; * Use personal and collective safety equipment, when required; * Perform other duties related to the position, according to departmental needs and leadership direction. NETWORKS * Perform services on local network equipment, including installation and configuration of computers, switches, and network devices; * Ensure the functionality and quality of the company’s internal network, so that company activities are not disrupted; * Ensure that the company’s internal systems remain active, operational, and do not go offline; * Monitor servers and machine configurations; * Monitor and maintain the internal network architecture and associated machines; * Monitor and maintain hardware capacity and sizing (servers and network interfaces); * Identify failures in internal systems, generating inputs and requirements for the systems development team; * Engage and monitor third-party support, when necessary; * Conduct layout and network infrastructure studies and projections; * Plan and design computer networks; * Select and install basic and supporting software and hardware. SUPPLIES * Structure and monitor the IT supplies requisition process, including software; * Monitor the distribution and acquisition processes of IT materials; * Identify departmental needs regarding materials for new hires and replacements. MAINTENANCE * Install and update systems; * Format equipment; * Perform hardware maintenance. 2512180202551924728

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Civil Infrastructure Project Analyst648583727345941225

Indeed

Civil Infrastructure Project Analyst

Description: * Bachelor's degree in Civil Engineering, Architecture, or related fields (completed or in progress); * Proficiency in AutoCAD, quality control in civil construction, Google tools (Sheets, Docs), SketchUp, and fundamental engineering and construction principles and methods; * Ability to read and interpret civil construction project drawings; The following will be considered advantageous: * Minimum 6-month expectation in the field; * Knowledge of Revit; * Driver's license – Category B; * Alignment with Brisanet Group’s organizational identity; * Preparation of reports, forms, or spreadsheets as requested; * Proposal of improvements to departmental routines and processes; * Updating departmental performance indicators; * Active participation in organizational meetings and commitments, when requested; * Providing support to employees on matters related to the department; * Use of personal and collective protective equipment, when required; * Conducting on-site measurements for civil infrastructure project development; * Development of Civil Infrastructure Projects for headquarters, stores, and third-party contractors (using AutoCAD and SketchUp); * Oversight and analysis of civil infrastructure projects, ensuring all information derived from these projects is accurately recorded and properly followed up; * Creation of façade and furniture catalogs; * Technical review of projects, reporting any irregularities identified; * Guidance to other analysts in developing civil infrastructure projects; * Development or adjustment of civil infrastructure construction projects; * Management of schedules, performance indicators, service deliverables, and activities required for successful project execution. 2512190202551927002

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Fiber Optic Maintenance Operator648471472573471226

Indeed

Fiber Optic Maintenance Operator

We are looking for a **Fiber Optic Maintenance Operator** to perform activities related to maintaining our optical fiber network, conducting vehicle inspections prior to commencing operations, identifying the need for vehicle maintenance—including monitoring the execution of maintenance and vehicle washes—and handling G-PON network equipment in data center racks. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Maintain vehicles in compliance with processes defined by the Fleet Management Department, ensuring proper operation; * Implement workplace safety procedures, including Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Conduct vehicle inspections before starting operations to identify the need for vehicle maintenance—including monitoring the execution of maintenance and vehicle washes; * Continuously use daily demand management systems, such as Preliminary Risk Analysis (PRA), among others; * Handle electronic equipment, including power meters, fusion splicers, OTDRs, etc.; * Perform optical fiber cable laying, fusion splicing, and connectorization; * Conduct OTDR testing to locate potential failure points in the fiber; * Assemble distribution and optical termination structures (e.g., ODFs, IDF, PTOs); * Handle G-PON network equipment in data center racks; * Manage inventory and storage of consumables under one’s responsibility. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with local geography; * Driver’s license category “B” and defensive driving certification. **Preferred qualifications:** * Six months of experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies and media—twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat and growth-oriented organizational structure—meaning you are the protagonist of your own career! * Meal benefits (headquarters via cafeteria; branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent support allowance for persons with disabilities (PCD); * Payroll-deductible loans (available after six months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly robust growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Operational Support Leader648466614529291227

Indeed

Operational Support Leader

We are looking for an **Operational Support Leader** to oversee the productivity and quality of procedures executed by the team. Monitor the waiting queue for service requests opened by field installation and repair teams. Track service-level agreements (SLAs). Monitor customer mapping. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Ensure compliance with departmental standards, processes, routines, and policies; * Monitor and analyze area performance indicators and define short-term actions to improve deliverables; * Analyze and propose improvements to operational routines; * Prepare and present reports, forms, spreadsheets, or documents to leadership as requested; * Actively participate in organizational meetings and commitments when required; * Use personal and collective protective equipment when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Ensure the team has all necessary equipment and resources to carry out activities; * Monitor team productivity and the quality of procedures executed; * Monitor the waiting queue for service requests opened by field service teams; * Monitor regional demand and allocate tasks to the team according to route confirmation requirements; * Track externally generated service requests; * Monitor service-level agreements (SLAs); * Monitor customer mapping; * Maintain communication with the Collections Department regarding customer identification for accounts in arrears, if necessary; * Address customer complaints received through service channels and the ombudsman office; * Update information used for calculating team commissions/ productivity. **Requirements and Qualifications** * Completed high school education; * 1 year of experience in the field; * Basic Microsoft Office proficiency; * Data analysis skills; * Understanding of FTTH (Fiber to the Home); * Familiarity with technologies and equipment used; * Basic AutoCAD knowledge; * Understanding of call center processes. **Preferred qualifications:** * Google Workspace tools (Sheets, Docs); * Familiarity with Field Services, Release, and Retrieval department processes; * Knowledge of Brisanet system functionality levels. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment health plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loan (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile network operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small city in Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Electronic Equipment Assistant648454554995221228

Indeed

Electronic Equipment Assistant

We are looking for an **Electronic Equipment Assistant** to handle equipment release and delivery, verifying whether equipment purchase requests have been submitted; organize inventory; and create tickets related to equipment removal from CDS locations for the maintenance department and equipment warranty activation. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Release and deliver equipment, verifying whether equipment purchase requests have been submitted; * Group electronic equipment; * Organize inventory; * Monitor emails; * Identify equipment with no turnover (no movement in CDS); * Create tickets related to equipment removal from CDS locations for the maintenance department and equipment warranty activation; * Receive equipment, including returns and equipment collection upon employee offboarding; * Track machine license changes (Windows, Linux). **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Information Technology; * Basic knowledge of AC/DC electrical networks; * Basic knowledge of Wireless/5G networks; * Basic knowledge of optical networks; * Basic computer literacy. **Preferred qualifications:** * Completed bachelor’s degree; * One year of experience in Network Deployment; * Proficiency with Google tools (Sheets, Docs) and/or Microsoft Office Suite; * Basic knowledge of AC/DC electrical networks; * Basic knowledge of Wireless/5G networks; * Basic knowledge of optical networks; * Basic computer literacy. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you are the protagonist of your own career! * Meal benefits (on-site cafeteria at headquarters; Ifood vouchers at branches); * Co-payment health insurance plan; * Dental plan; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deductible loans (available after 6 months); * Up to 50% discount on Brisanet internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a small town in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Purchaser

We are looking for a **Purchaser** to quote and negotiate products and/or services. Collect data, quotations, and orders for system entry. Conduct technical analysis of products, tax burden, taxes, and interest rates. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Populate departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to colleagues on matters related to the department; * Use individual and collective safety equipment when required; * Assess procurement demands and prioritize requests to meet client-area needs; * Strictly follow all stages of the procurement process (quotations, negotiations, supplier registration, documentation, supplier verification, process digitization, follow-up, etc.); * Adhere to guidelines established by the Procurement Policy; * Select optimal suppliers based on market reputation, pricing, delivery timelines, service capacity, and product quality (open bidding); negotiate with suppliers to secure the best terms for the company; * Maintain strong supplier relationships to achieve optimal negotiation outcomes for the company; * Propose improvements to the procurement process; * Comply with all internal company procedures, including the Code of Ethics; * Execute actions defined in the company’s Supply Chain and corporate strategy to ensure goal achievement; * Guide and support assistants in performing their tasks; * Provide procurement-related support to management and other departments; * Commit to self-development, continuously improving areas highlighted in evaluations and feedback from immediate supervisors; * Complete procurement department reports; * Monitor production, compliance, and quality of technical procedures performed by subordinate teams. **Requirements and Qualifications** * Bachelor’s degree in Business Administration, Economics, Accounting, or related fields; * Knowledge of basic finance and taxation concepts; * Negotiation techniques; * Postgraduate degree in Project Management; * Proficiency with Google tools (Sheets, Docs). **Preferred qualifications:** * **Level I** – 1 year of experience in the field; * **Level II** – 2 years in the role; * **Level III** – 3 years of experience in the role; * Familiarity with Google tools (Sheets, Docs); * Basic understanding of Cost Analysis and Taxation; * Basic English proficiency. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced hierarchical structure—horizontal and vertical—where you are the protagonist of your career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Support; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary