Marcelino Vieira Classifieds Website

Operador de Tienda (Vendedor)64960441095554120

Para este puesto buscamos un profesional que disfrute del sector de ventas, tenga disposición para aprender y desee crecer. Didáctico: Comunica ideas con claridad (principalmente en redes sociales) Proactivo: Anticipación de soluciones y mejoras. Colaborativo: Fortalece el trabajo en equipo. En la red A Constructora, nuestro operador de tienda se encarga principalmente de las ventas de los productos comercializados en la tienda y otras funciones como: Atención al cliente Orientación en la elección de productos Ventas Si te identificas con este perfil y deseas trabajar en la mayor tienda minorista de materiales de construcción de Río Grande do Norte, ¡envía tu candidatura! \#Agenteconstroejuntos Tipo de puesto: Jornada completa, Contrato indefinido (CLT) Beneficios: Asistencia médica Asistencia odontológica Tipo de puesto: Jornada completa, Contrato indefinido (CLT) Pago: R$1\.575,00 \- R$2\.000,00 por mes Beneficios: * Asistencia médica * Asistencia odontológica Experiencia: * Atención al cliente (preferible) Lugar de trabajo: Presencial

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil

R$1,575-2,000/month

General Services Assistant | General Services64960435323267121

Indeed

General Services Assistant | General Services

We are looking for a **General Services Assistant** to perform general cleaning and maintenance services in the company's internal and external facilities. Clean and maintain facades, glass surfaces, furniture, equipment, and surfaces in offices, restrooms, and internal and external common areas. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use personal and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Perform general cleaning and maintenance services in the company's internal and external facilities; * Clean and maintain facades, glass surfaces, furniture, equipment, and surfaces in offices, restrooms, and internal and external common areas; * Collect thermal bottles, trays, cups, mugs, glasses, and other utensils used for customer service; * Collect garbage according to appropriate sanitary specifications; * Store and optimize the use of cleaning supplies; * Request cleaning supplies; * Perform kitchen services when necessary. **Requirements and Qualifications** * Completed elementary education. The following will be considered advantageous: * Completed high school education; * Six months of experience in the field; * Experience in cleaning and maintenance of corporate environments and handling safety equipment; * Knowledge of cleaning and maintenance techniques for environments. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that values personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * Assistance for Dependents with Disabilities; * Payroll-Deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across the Northeast region, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices in small towns**. Today, we operate across all nine states of the Northeast, delivering **cutting-edge connectivity—from the interior towns to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Optical Transmission Network Analyst | GPON64960435241346122

Indeed

Optical Transmission Network Analyst | GPON

We are looking for an **Optical Transmission Network Analyst** to receive and handle Level 3 technical support tickets, with a focus on GPON and DWDM. Analyze problems, perform tests, and identify solutions to ensure network availability and quality. Design logical network architectures. Perform logical configurations on servers and equipment. Conduct traffic capacity studies and analyses. Analyze network traffic availability and quality. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to area routines and processes; * Populate area performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the area; * Use individual and collective personal protective equipment (PPE) when required; * Monitor availability, capacity, and quality of links, servers, and the logical layer of GPON and DWDM networks; * Monitor system, site, and infrastructure component performance to detect environmental deviations and prevent outages, logging fault occurrences and tracking incident resolution; * Collaborate with other support levels to ensure rapid resolution, network availability, and quality; * Receive, log, and handle Level 3 technical support tickets focused on GPON and DWDM; * Execute periodic compliance processes (e.g., access validation, directory validation); * Perform connectivity tests; * Analyze GPON and DWDM network link issues, conduct tests, and identify solutions to ensure network availability and quality; * Design logical network architectures; * Design network deployment projects; * Perform logical configurations on servers and equipment; * Conduct traffic capacity studies and analyses; * Actively participate in crisis rooms impacting business operations; * Analyze network traffic availability and quality; * Perform configurations to ensure network traffic integrity; * Handle mission-critical incidents; * Create and maintain up-to-date technical procedures and knowledge base; * Establish standards, policies, and procedures for networks; * Plan, implement, verify, and troubleshoot logical network issues across multiple vendors and mobility infrastructures; * Provide administrative support to the Network and Optical Transmission Coordinator, as needed; * Open service requests for hosting, materials, and fleet. **Requirements and Qualifications** **Level I** * Currently pursuing a degree in STEM fields; **Levels II and III** * Completed bachelor’s degree in STEM fields; * Minimum 2 years of experience in the field; * Experience with Level 3 technical support; * Knowledge of routing, networking and servers, logical network configuration, network problem analysis, and technologies. **Preferred qualifications:** * Experience configuring servers and networks (protocols); * Familiarity with Google tools (Sheets, Docs), network security, and data transmission technologies such as GPON, DWDM, OTN, Ethernet, and MPLS; * Technical English proficiency. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A flat and growth-oriented structure—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible loans (available after 6 months); * Up to 50% discounts on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Success Analyst | Customer Success64960382739457123

Indeed

Customer Success Analyst | Customer Success

Description: * Currently pursuing or completed higher education or technical degree; * 1 year of experience in Customer Success, Customer Experience, Customer Relationship Management, Complaint Management, or related areas; * Experience with quality tools, data analysis and presentation tools, data analysis, CX and/or CS metrics; advanced typing skills; * Advanced written and verbal communication skills; * Proficiency in computer applications (Google Sheets, Microsoft Office); * Knowledge of ANATEL regulations and/or the Consumer Protection Code, among other applicable regulations; * Familiarity with Kanban methodology, project management, and Customer Journey mapping; * Proficiency in tools such as Google Looker Studio and/or Power BI. The following will be considered advantageous: * Completed higher education; * 2 years of experience in the telecommunications industry; * Experience with FTTH technology, projects, agile methodologies, Net Promoter Score (NPS), and Customer Satisfaction Surveys; * Knowledge of indicator analysis, problem-solving tools, and internal company regulations; * Proficiency in the company’s customer service systems; * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Updating departmental indicators; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines, aiming to optimize department operations; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to departmental needs and leadership direction. * Extracting insights from databases to support visualization/dashboards, metrics, and objectives; * Monitoring, suggesting, and updating departmental indicators; * Developing and/or supporting the development of departmental action plans; * Conducting analyses and issuing data/test reports/presentations to support departmental projects; * Identifying and suggesting improvement opportunities in existing processes to enhance customer experience; * Initiating and/or leading meetings relevant to improvement projects with related departments; * Actively participating in departmental projects, tracking and updating stages, providing all necessary support; * Analyzing customer issues based on the company’s complaint matrix and proposing improvement suggestions; * Analyzing, suggesting, and implementing actions to improve the organization’s NPS; * Mapping customer journeys and proposing process improvements; * Creating, delivering, and/or participating in training focused on customer experience and problem resolution; * Actively contributing to improvements ensuring customer satisfaction, engagement, and retention by developing and/or participating in departmental projects; * Forming working groups with related company departments to develop action plans aimed at improving the customer journey; * Actively participating in departmental action plans and projects to drive results. 2512200202551929028

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Heavy Vehicle Driver (1)64882243749762124

Indeed

Heavy Vehicle Driver (1)

Description: * High school diploma; * Driver's license class D and/or E and Defensive Driving certification; * Geographic knowledge of the region; * Knowledge of the regional road network; * Basic mechanical knowledge; * Basic mathematics. The following will be considered advantageous: * Vocational education; * 6 months of experience in the field; * Basic first aid knowledge; * Product palletization; * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to area routines and processes; * Updating area performance indicators; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the area; * Performing daily vehicle checklists to verify operational and safety conditions; * Opening maintenance protocols to keep the vehicle clean, organized, and in optimal operating condition; * Certifying vehicle maintenance activities; * Guiding and supporting loading and unloading of vehicle materials, directing them to the correct location; * Verifying loads by comparing physical cargo with accompanying documentation; * Transporting people and cargo while adhering to safe and defensive driving principles and selecting the best route, considering mileage, fuel consumption, and service deadlines; * Delivering cargo in accordance with invoices; * Recording deliveries and receipts of orders for internal movement tracking; * Reporting on delivered cargo. 2512200202551929034

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Product Specialist

**Description:** Bachelor’s degree in fields such as Administration, Marketing, Information Systems, or Information Technology; Postgraduate degree/MBA in Product Management, Innovation, Digital Marketing, or Business/Technology-related areas is highly desirable; Specific certifications are valued, including CSPO, CPM, Product Management, Design Thinking, Agile, and Scrum; Solid experience as a Product Owner (PO), Product Manager (PM), or Digital Product Specialist; Experience with frameworks such as Design Thinking/Sprint; Advanced proficiency in product tools (Jira, Confluence, Miro, Figma, etc.). The following will be considered advantageous: Robust experience in telecommunications and digital products; Specialization in digital products — desirable; Experience in new product development, evolution of existing products, development/performance of digital channels, and evaluation of user experience/satisfaction; Strong communication, relationship-building, and negotiation skills. Embody the organizational identity of Brisanet Group; Prepare reports, forms, or spreadsheets as requested; Propose improvements to departmental routines and processes; Maintain departmental KPIs; Actively participate in organizational meetings and commitments when requested; Provide support to employees on matters related to the department; Analyze and propose improvements to operational routines, aiming to optimize departmental operations; Use personal and collective safety equipment when required; Perform other duties related to the position, according to departmental needs and leadership direction; Support product visibility strategies by understanding the market and aligning product development with company objectives; Manage all stages of the product lifecycle, from concept through launch or discontinuation; Collaborate with other internal teams to ensure shared understanding of the product vision and achievement of defined goals; Analyze the market and competition to adjust product strategy based on customer experience feedback; Creation of business specifications and product documentation; Design of workflows, project methodologies, documentation recording, problem description, and solution description; Interface with various company departments for project development and initiatives that maximize potential synergies across channels and products; And other related activities. 2512210202551931226

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Security Guard

We are looking for a **Security Guard** to control, receive, and guide the access of people, vehicles, cargo, materials, and equipment. Safeguard company assets by monitoring the entry and exit of people, vehicles, cargo, materials, and equipment. Observe people’s behavior and movement to prevent losses, fires, accidents, and other irregularities. If you are an attentive professional who delights customers and possess a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment as required; * Perform additional duties related to the position, according to departmental needs and leadership direction; * Control, receive, and guide access for people and vehicles—observing traffic flow (speed)—as well as cargo, materials, and equipment, registering access in the system when necessary; * Safeguard company assets by monitoring the entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter associated with access to company facilities; * Observe people’s behavior and movement to prevent losses, fires, accidents, and other irregularities; * Identify and report to supervision the need for maintenance or repairs to the company’s external physical infrastructure; * Control access flow for heavy cargo vehicles entering the company, when required; * Monitor and guide proper vehicle parking on company premises. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of access control tools. **Preferred qualifications:** * 6 months of experience in the field; * Customer service techniques. **Additional requirements:** * Driver’s license categories B and A. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured hierarchy—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Daycare Assistance; * PCD (Person with Disability) Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Franchise Consultant

We are looking for a **Franchise Consultant** to monitor the progress of activities carried out by franchisees, assess their performance, results, and compliance with standards set by the franchisor. Provide guidance, support, and training to franchisee teams in accordance with systems, tools, policies, and parameters defined by the franchisor. Prepare and submit visit reports to franchisor leadership. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area metrics when required; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when necessary; * Perform other duties related to the position, according to departmental needs and leadership direction; * Conduct periodic visits to franchise units; * Verify franchise unit compliance with the franchisor’s Excellence Program; * Identify franchisee needs and forward them for internal resolution, tracking solutions case by case; * Ensure strong performance (commercial results) of units under your responsibility; * Analyze key operational aspects (commercial, financial, marketing initiatives, customer service, and personnel management at the franchise unit); * Understand the local market—including competition—seek benchmarks, and conduct comparative performance analyses among franchisees in your region; * Prepare a detailed diagnostic report for each franchise unit; * Prioritize and jointly propose actions with the business owner; * Monitor the progress of activities carried out by franchisees, their performance, results, and compliance with franchisor-defined standards; * Identify potential issues and assist in implementing corrections and adjustments; * Collaborate with franchisees to monitor competition (commercial service, pricing, offers, initiatives deployed) and identify new market opportunities; * Guide, support, and train franchisee teams according to systems, tools, policies, and parameters defined by the franchisor; * Follow a pre-defined checklist during unit visits, accompanied by the franchisee; * Prepare and submit visit reports to franchisor leadership. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Minimum 6 months’ experience in this role or in consulting for real estate agencies, direct sales, or similar sectors; * Proficiency in Google tools (Sheets, Docs), as well as persuasion and negotiation techniques. **Preferred qualifications:** * Experience with data analysis and Power BI; * Knowledge of Python or SQL. **Additional Information** * A workplace culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A balanced organizational structure—both horizontal and vertical—meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deducted Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—actively contributing to digital transformation in Brazil.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Project Analyst | Commercial Directorate64881494070275128

Indeed

Project Analyst | Commercial Directorate

Description: * Bachelor's degree in Administration; * Scope control and evolution; * Cost management; * Risk management; * Project management methodology; * Project management tools; * Google tools (Sheets, Docs). The following will be considered an advantage: * Planning knowledge; * Experience leading projects using Project Management, Agile, or Scrum methodologies; * Experience with management tools (MS Project, Jira) and control and presentation tools (Project, Excel, PowerPoint); * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Updating departmental KPIs; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines to optimize departmental operations; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to departmental needs and leadership direction; * Developing projects in accordance with company guidelines; * Creating project roadmaps; * Validating deliveries in acceptance and production environments, ensuring compliance with legal and technical requirements; * Monitoring project progress; * Conducting project evaluation cycles regarding achievement of defined strategic objectives; * Performing risk simulations for projects; * Evaluating improvements implemented across departments by monitoring performance indicator results; * Monitoring project scope, costs, quality, risks, pending items, and deadlines; * Planning, developing, and monitoring project structures and schedules; * Tracking project progress and holding status update meetings; * Supporting departments in controlling and monitoring project activities post-approval, aiming to improve related project management processes; managing and defining risk mitigation actions; * Controlling deadlines and deliverables; * Developing communication and stakeholder negotiation plans; * Identifying and addressing project constraints. 2512200202551929023

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Concierge | CCTV Monitoring64881122265346129

Indeed

Concierge | CCTV Monitoring

We are looking for a **Concierge** to control, receive, and guide the access of people, vehicles, cargo, materials, and equipment; safeguard company assets by monitoring the entry and exit of people, vehicles, cargo, materials, and equipment; and observe people’s behavior and movement to prevent losses, fires, accidents, and other irregularities. If you are an attentive professional who delights customers and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform additional duties related to the position, as needed by the department and as directed by leadership; * Control, receive, and guide access for people and vehicles—observing traffic flow (speed)—as well as cargo, materials, and equipment, registering access in the system when necessary; * Safeguard company assets by monitoring the entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter associated with access to company facilities; * Observe people’s behavior and movement to prevent losses, fires, accidents, and other irregularities; * Identify and report to supervision the need for maintenance or repairs of the company’s external physical infrastructure; * Control access for heavy cargo vehicles entering the company premises, when necessary; * Monitor and guide proper vehicle parking on company premises. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of access control tools. **Preferred qualifications:** * 6 months of experience in the field; * Customer service techniques. **Additional requirements:** * Driver’s license categories B and A. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that supports personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Foreign Trade Analyst

We are looking for a **Foreign Trade Analyst** to perform technical analysis of import processes, taxes, and tax incentives. Monitor requests related to import processes, maintaining contact with client departments to resolve issues. If you are an attentive professional who delights your clients and possesses a strong sense of ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Propose improvements to departmental routines and processes; * Maintain departmental performance indicators; * Actively participate in organizational meetings and commitments when requested; * Provide support to employees on matters related to the department; * Analyze and propose improvements to operational routines, aiming to optimize departmental operations; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Monitor activities and processes related to negotiation and closing of foreign trade (comex) services; * Monitor SLA compliance for process execution, ensuring agility in problem resolution; * Conduct technical analysis of import processes, taxes, and tax incentives; * Monitor requests related to import processes, maintaining contact with client departments to resolve issues; * Develop, manage, and monitor supplier performance; * Initiate import processes and monitor them, providing support and addressing potential customs-related issues; * Collaborate with customs brokers during the nationalization of import processes; * Identify potential service providers operating in the foreign trade (comex) area. **Requirements and Qualifications** * Technical degree in commerce; * Experience in foreign trade (comex); * Basic negotiation skills; * Basic knowledge of financial mathematics; * Negotiation techniques. **Preferred qualifications:** * **Level I:** 6 months to 1 year of experience in the field, including apprenticeships and internships; * Proficiency in Google tools and Microsoft Office Suite. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A horizontal and vertical work environment—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * PCD Dependent Assistance; * Payroll-Deductible Loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Discounts of up to 60% at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a city in the interior of Ceará state. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Revenue Optimization Coordinator | Customer Loyalty and Retention

Description: * Bachelor’s degree in Administration, Marketing, Economics, Engineering, or related fields; * Proven experience in leadership roles, preferably in the Telecommunications or Services sectors; * Solid experience in Customer Service Centers (SAC), Revenue Optimization, Retention, Loyalty, CRM, and/or Customer Base Management; * Practical experience in managing, training, and developing teams, including delivering feedback and conducting performance evaluations. The following will be considered advantageous: * In-depth knowledge and mastery of key metrics such as Churn Rate, LTV (Lifetime Value), ARPU, and Retention Rate; * Demonstrated ability to translate managerial strategies into short- and medium-term action plans; * Knowledge and systemic understanding of processes impacting revenue optimization (installation, repair, disconnection, and finance); * Ability to consolidate and present management data and reports clearly and objectively to leadership; * Proficiency in Google Workspace tools; * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Leading and aligning the team through monitoring, training, feedback, task delegation, conflict resolution, motivational initiatives, performance evaluation, hiring requests, reallocation and/or termination requests, application of disciplinary measures, and other people management actions; * Promoting and embedding organizational culture within the team (Business, Mission, Vision, Values, and Strategy); * Monitoring and analyzing area performance indicators and defining short- and medium-term actions to improve deliverables; * Seeking innovations and improvements that enhance productivity and performance in area activities; * Supporting audit processes when required; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership, as requested; * Participating in the definition of the area’s strategic and budgetary planning, when requested; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment, when required; * Performing other duties related to the position, according to departmental needs and leadership direction; * Translating strategies defined by management into short- and medium-term action plans, ensuring their implementation by teams; * Coordinating and monitoring customer base revenue optimization activities, contributing to retention, churn reduction, and increased company profitability; * Collaborating with installation, repair, disconnection teams, and Brisanet stores to identify and maximize revenue optimization, loyalty, and retention opportunities; * Liaising with Finance and City Management areas to analyze blocked and canceled customers, identifying commercial, technical, service, and financial opportunities, thereby supporting retention and win-back strategies; * Managing the customer base with a focus on revenue optimization and loyalty, implementing targeted actions that strengthen customer relationships and extend customer lifetime. 2512200202551929032

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator (2)648795892784671212

Indeed

Customer Service Operator (2)

Description: SAC * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar skills. SUPPORT * High school diploma; * Basic computer literacy and understanding of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics. The following will be considered an advantage: SAC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability for shifts; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Embodying the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental metrics when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when necessary; * Performing other related duties as required by departmental needs and leadership direction; SAC * Providing customer service via SAC (Customer Service Center), focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), and escalating complex cases to appropriate support levels; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Performing collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conducting customer service procedures aimed at after-sales support and/or revenue generation and/or renewal and customer base loyalty, conducting surveys when necessary; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Resolving inquiries, logging requests, complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), such as average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. 2512200202551929008

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Fiber Optic Maintenance Leader (5)648795891633951213

Indeed

Fiber Optic Maintenance Leader (5)

Description: * High school diploma; * Basic computer skills; * Knowledge of networks and computer maintenance; * Geographic knowledge of the city; * Driver’s license category B and defensive driving training; * Familiarity with Google tools (Sheets, Docs), basic computer skills, and foundational people management concepts. The following will be considered advantageous: * 1 year of experience in the telecommunications field; * Availability for travel; * Knowledge of access transmission technologies and media, including twisted-pair cables and fiber optic cables; * Router and signal repeater configuration; * Structured cabling. * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve service delivery; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when required; * Using individual and collective personal protective equipment (PPE) when necessary; * Performing other duties related to the position, according to departmental needs and leadership direction; * Verifying that teams have all required materials and/or equipment before commencing activities; * Receiving and assigning service requests (Work Orders) to field teams; * Monitoring team productivity and quality of procedures performed, via Work Order receipt; * Managing open and ongoing Work Orders; * Auditing Work Orders after team service completion; * Monitoring fiber optic maintenance SLAs; * Monitoring routes and idle time via GPS tracking; * Requesting materials; * Monitoring vehicle fuel usage, wear, and consumption by field teams, coordinating necessary actions in case of incidents; * Managing new team activation processes, including recruitment, training, and related activities; * Assessing the need for and coordinating team relocations to other cities; * Addressing customer complaints received through service channels and ombudsman offices; * Updating information for team productivity calculations; * Performing administrative routines for field teams. 2512200202551929013

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator (1)648795892293131214

Indeed

Customer Service Operator (1)

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics knowledge; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics knowledge. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability for shifts; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Demonstrated alignment with Brisanet Group’s organizational identity; * Preparation of reports, forms, or spreadsheets, as requested; * Updating area performance indicators when required; * Active participation in organizational meetings and commitments, when requested; * Use of individual and collective safety equipment, when required; * Execution of additional duties related to the position, according to departmental needs and leadership direction; CSC * Provide customer service via the Customer Service Center (CSC), focusing on resolving requests—including billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan modifications, and service referrals—while demonstrating empathy, active listening, and problem-solving skills; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. SUPPORT * Provide first-level technical support, assisting customers with technical difficulties (e.g., service access issues, service instability, equipment configuration, system failures) and escalating complex cases to appropriate levels; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. COLLECTION * Perform collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. RETENTION * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. REVENUE GENERATION * Conduct customer service procedures aimed at post-sales support and/or revenue generation and/or contract renewals and customer base loyalty, performing surveys when necessary; * Deliver courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address customer inquiries, register requests and complaints, and provide general guidance; * Record all interactions in internal systems (CRM), ensuring accuracy, historical traceability, and auditability; * Meet performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous service improvement by proposing solutions and reporting recurring technical or behavioral customer issues. 2512200202551929007

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator648795891797771215

Indeed

Customer Service Operator

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospect retention techniques, as well as knowledge of Google tools (Sheets, Docs); typing and grammar skills. SUPPORT * High school diploma; * Basic computer literacy and understanding of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexibility regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Demonstrate alignment with Brisanet Group’s organizational identity; * Prepare reports, forms, or spreadsheets as requested; * Update area performance indicators when required; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; CSC * Handle customer inquiries via the Customer Service Center (CSC), focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures) and escalating complex cases to appropriate levels; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Perform collection and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conduct customer service procedures aimed at after-sales service and/or revenue generation and/or contract renewal and customer loyalty, and conduct surveys when necessary; * Provide courteous, clear, and efficient telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Address inquiries, record requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Attend training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by proposing solutions and reporting recurring technical or behavioral issues from customers. 2512200202551929040

Tv. Amaro Cavalcante, 99, Pau dos Ferros - RN, 59900-000, Brazil

Negotiable Salary

Administrative Assistant (1)648794213029131216

Indeed

Administrative Assistant (1)

Description: * High school diploma; * One year of experience in the commercial area; * Proficiency in Google tools (Sheets, Docs). The following will be considered advantageous: * Customer service experience; * Completed or ongoing undergraduate degree. * Familiarity with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area performance indicators when necessary; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other related duties as needed by the department and under leadership direction; * Supporting statistical data analysis, applying insights to product, service, and customer/supplier profile information; * Assisting in identifying business opportunities through analysis of internal environmental factors; * Monitoring sales forecasts and market trend reports; * Providing strategic information for decision-making. 2512200202551929036

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Mobile Network Installer648793370688031217

Indeed

Mobile Network Installer

Description: * Completed elementary education; * 6 months of experience installing radios and antennas on mobile network towers; * Basic knowledge of installation and operation of mobile network sites; * Basic knowledge of installation and operation of telecommunications systems; * Handling of tools and equipment; * Reading and interpretation of project documents; * Geographic knowledge of the city; * Driver’s license category B and defensive driving certification. The following will be considered as advantages: * Basic computer skills; * Availability for travel; * Completed high school education; * Google Tools (Sheets, Docs); * Handling of measurement instruments (fusion splicers, power meters, OTDRs, multimeters, clamp meters, etc.); * Embodying the organizational identity of Brisanet Group; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other related duties according to departmental needs and leadership direction; * Installing mobile telephony radios and antennas on telecommunications towers, following technical specifications; * Installing cabinets, power supplies, and batteries for mobile telephony equipment, labeling cables to facilitate identification; * Installing fiber optic patch cords, SFP modules, cameras, and other telecommunications equipment at the site; * Installing hardware and optical cable pathways according to project specifications; * Installing splice closures and CTOs and performing splices; * Assembling and installing DGOs, labeling the DGO and connected cables to facilitate identification; * Performing antenna alignment; * Executing mobile network site integration scripts; * Conducting preliminary risk analysis; * Completing checklists with photos to document the installation; * Being responsible for the team’s work tools; * Receiving and completing service orders; * Performing vehicle inspections before starting activities and reporting the need for vehicle maintenance, including possibly overseeing maintenance execution and vehicle washes; * Reporting difficulties encountered during mobile network installations to the immediate supervisor; * Contributing ideas and suggestions for improvement actions in site installation execution (Level II); * Analyzing drive test reports and proposing improvements to site installation (Level II); * Receiving, analyzing, and facilitating communication on various topics between the supervisor and other team members (Level II); * Diagnosing and proposing opportunities for improvement or identifying failures during mobile network installations (Level II). 2512200202551929031

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Gate Agent | CCTV Monitoring648792526114581218

Indeed

Gate Agent | CCTV Monitoring

Description: * Completed high school education; * Basic computer skills; * Knowledge of access control tools. The following will be considered as advantages: * 6 months of experience in the field; * Customer service techniques. Other requirements: * Driver's license categories B and A. * Embody the organizational identity of Brisanet Group; * Actively participate in meetings and organizational commitments, when requested; * Use individual and collective safety equipment, when necessary; * Perform other activities related to the position, according to area needs and leadership direction; * Control, receive, and guide access for people and vehicles, observing traffic flow (speed), cargo, materials, and equipment, registering accesses in the system when necessary; * Safeguard company assets by controlling entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter related to access points to company establishments; * Observe behavior and movement of people to prevent losses, fires, accidents, and other abnormalities; * Identify and report to supervision the need for maintenance and repairs of the company’s external physical structure; * Control access flow for heavy cargo vehicles entering the company, when necessary; * Monitor and guide proper vehicle parking within company premises. 2512210202551931208

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Gate Agent (1)

Description: * High school diploma; * Basic computer skills; * Knowledge of access control tools. The following will be considered advantageous: * 6 months of experience in the field; * Customer service techniques. Other requirements: * Driver's license categories B and A. * Embody the organizational identity of Brisanet Group; * Actively participate in organizational meetings and commitments, when requested; * Use personal and collective safety equipment, when necessary; * Perform other related duties as required by departmental needs and leadership direction; * Control, receive, and guide access for people and vehicles, monitoring traffic flow (speed), cargo, materials, and equipment, and registering access in the system, when necessary; * Safeguard company assets by controlling the entry and exit of people, vehicles, cargo, materials, and equipment; * Conduct patrols within the company’s internal perimeter, as well as the external perimeter related to access points of company facilities; * Monitor behavior and movement of people to prevent losses, fires, accidents, and other irregularities; * Identify and report to supervision the need for maintenance and repairs of the company’s external physical infrastructure; * Control access flow for heavy cargo vehicles entering the company, when necessary; * Monitor and guide proper vehicle parking within company premises. 2512210202551931210

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Product Assistant | Products648783661401631220

Indeed

Product Assistant | Products

We are looking for a **Product Assistant** to support the team in managing delivery deadlines, tracking and aligning activities, supporting product development and project monitoring, and executing product engagement initiatives for the sales, marketing, support, installation, retention, and other customer service teams. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area metrics when necessary; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Maintain contact with partners for operational discussions; * Plan activities and prioritize the backlog based on impact/effort/innovation analysis for low-to-medium-complexity products; * Support planning activities and backlog prioritization based on impact/effort/innovation analysis for high-complexity products; * Execute product engagement initiatives for the sales, marketing, support, installation, retention, and other customer service teams; * Develop and implement roadmaps for low-to-medium-complexity products; * Support the development of roadmaps for high-complexity products; * Monitor order production and deliveries with suppliers; * Support the team in managing delivery deadlines, tracking and aligning activities; * Monitor product performance and develop action plans to improve it; * Support product development and project monitoring. **Requirements and Qualifications** * Completed high school education; * Proficiency in Google tools (Sheets, Docs). **Preferred qualifications:** * Currently pursuing a bachelor’s degree in Administration, Marketing, Commercial Management, Production Engineering, Computer Engineering, or Computer Science; * Minimum 6 months’ experience in project and process management; * Knowledge of agile methodologies, requirements analysis, product management, and pricing techniques and strategies; * Driver’s license — Category B. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * Both horizontal and vertical organizational structure — meaning you are the protagonist of your own career!; * Meal benefits (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telecommunications operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity — from the interior to state capitals**, actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Representative (3)648783657123851221

Indeed

Customer Service Representative (3)

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, plus knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and basic mathematics knowledge; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and basic mathematics knowledge. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexibility regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Alignment with Brisanet Group’s organizational identity; * Preparing reports, forms, or spreadsheets as requested; * Updating area performance indicators when required; * Actively participating in organizational meetings and commitments upon request; * Using individual and collective safety equipment when required; * Performing other duties related to the position according to departmental needs and leadership direction; CSC * Providing customer service via the Customer Service Center (CSC), focusing on resolving requests: billing inquiries and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—demonstrating empathy, active listening, and problem-solving; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., lack of service access, service instability, equipment configuration, system failures), and escalating complex cases to appropriate support levels; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. COLLECTION * Conducting debt collection and negotiation activities, offering alternatives and clarifying financial questions; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. RETENTION * Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. REVENUE GENERATION * Performing customer service procedures focused on post-sales, revenue generation, renewal, and customer base loyalty—and conducting surveys when necessary; * Delivering courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, registering requests and complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, historical tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral customer issues. 2512210202551931229

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Customer Service Operator (4)648783657286421222

Indeed

Customer Service Operator (4)

Description: Customer Service Center (CSC) * High school diploma; * Sales and customer service techniques, negotiation and customer prospecting/retention techniques, plus knowledge of Google tools (Sheets, Docs); typing and grammar proficiency. SUPPORT * High school diploma; * Basic computer literacy and fundamental knowledge of computer networks; * Oral and verbal communication skills. COLLECTION * High school diploma; * Basic computer literacy and mathematics knowledge; * Collection techniques. RETENTION/REVENUE GENERATION * High school diploma; * Basic computer literacy and mathematics knowledge. The following will be considered advantageous: CSC * Six months’ experience in the field; * Familiarity with the Consumer Protection Code. SUPPORT * Knowledge of Google tools (Sheets, Docs); * Familiarity with the Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. COLLECTION * Flexible availability regarding working hours; * Experience in telemarketing operations; * Customer service techniques. RETENTION/REVENUE GENERATION * Six months’ experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs); * Embracing the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Updating departmental performance indicators when required; * Actively participating in organizational meetings and commitments when requested; * Using individual and collective safety equipment when required; * Performing other duties related to the position, according to departmental needs and leadership direction; CSC * Handling customer inquiries via the Customer Service Center (CSC), focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service recommendations—applying empathy, active listening, and problem-solving; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. SUPPORT * Providing first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures) and escalating complex cases to appropriate support levels; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. COLLECTION * Performing debt collection and negotiation activities, offering alternatives and clarifying financial questions; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. RETENTION * Managing cancellation requests, identifying underlying reasons, and applying retention strategies where applicable; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. REVENUE GENERATION * Conducting customer service procedures aimed at after-sales service and/or revenue generation and/or contract renewal and customer base loyalty, and conducting surveys when necessary; * Providing courteous, clear, and prompt telephone and digital support to individual customers, corporate clients, public agencies, and field technicians; * Addressing inquiries, logging requests, registering complaints, and providing general guidance; * Recording all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Meeting performance indicators (KPIs), including average handling time, resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participating in training sessions, refresher courses, team meetings, and process updates; * Supporting continuous service improvement by suggesting solutions and reporting recurring technical or behavioral issues from customers. 2512210202551931230

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Facility Security Leader | CCTV Monitoring648783657607701223

Indeed

Facility Security Leader | CCTV Monitoring

Description: * High school diploma; * One year of experience in the field; * Basic computer skills, knowledge of surveillance and monitoring techniques, and Google tools (Sheets, Docs). The following will be considered advantageous: * Completed or ongoing undergraduate degree. * Embodying the organizational identity of Brisanet Group; * Ensuring compliance with departmental standards, processes, routines, and policies; * Monitoring and analyzing area performance indicators and defining short-term actions to improve deliverables; * Analyzing and proposing improvements to operational routines; * Preparing and presenting results reports, forms, spreadsheets, or documents to leadership as requested; * Actively participating in organizational meetings and commitments when requested; * Using personal and collective safety equipment when required; * Performing other duties related to the position according to departmental needs and leadership direction; * Supporting Supervision in developing security plans and risk analyses; * Supervising compliance and quality of technical and safety procedures performed by subordinate teams; * Guiding teams in cases of abnormalities identified during monitoring; * Maintaining contact with departments to address abnormalities related to facility security; * Monitoring and supporting requests from the CCTV Monitoring and Front Desk teams; * Overseeing services provided by third-party facility security companies. 2512210202551931207

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Administrative Assistant | Corporate Commercial648782001155871224

Indeed

Administrative Assistant | Corporate Commercial

We are looking for an **Administrative Assistant** to perform operational administrative support services for the department. Facilitate interdepartmental coordination to obtain data, information, and documents required for the scope of their activities. Provide support in controlling the department’s costs. Conduct research and provide support for strategic analysis. If you are a detail-oriented professional who delights customers and demonstrates a strong sense of ownership, Brisanet is the place for you! Let’s set sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when necessary; * Actively participate in organizational meetings and commitments, as requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Provide administrative support to the department; * Request, receive, and verify invoices and fiscal receipts; * Prepare documentation for financial reporting and other purposes; * Submit service requests for purchases, supplies, payments, and others; * Contact suppliers and request quotations; * Conduct audits and monitor the department’s fleet; * Track the department’s training calendar; * Monitor inventory levels; * Facilitate interdepartmental coordination to obtain data, information, and documents required for the scope of their activities; * Provide support in controlling the department’s costs; * Conduct research and provide support for strategic analysis. **Requirements and Qualifications** * High school diploma or equivalent; * College education in progress (desirable); * Experience with administrative routines. **Preferred qualifications:** * 1 year of experience in the field, including internship/apprenticeship experience. **Additional Information** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that fosters personal and professional development; * A horizontal and vertical workplace—meaning you are the protagonist of your own career!; * Meal allowance (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Dependent Support for Persons with Disabilities (PCD); * Payroll-deductible loan (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with the **mission of connecting people and promoting digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará State. We were founded with the goal of **providing high-quality internet at affordable prices to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from the interior to state capitals**—and actively contributing to Brazil’s digital transformation.

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

IT Assistant | Service Desk648780356033301225

Indeed

IT Assistant | Service Desk

Description: * Computer networks; * Operating systems; * Linux and Windows; * Technical English. The following will be considered as advantages: * Network security; * Google tools (Sheets, Docs); * Embracing the organizational identity of Brisanet Group; * Actively participating in organizational meetings and commitments, when requested; * Updating area indicators, when necessary; * Actively participating in organizational meetings and commitments, when requested; * Using individual and collective safety equipment, when required; * Performing other related duties as needed by the department and as directed by leadership; * Providing technical support to users for technical issues related to telephony, network, and/or internal systems; * Providing information and clarifications to users; * Receiving issues, recording incident details, and forwarding them to the department with the greatest expertise regarding the request, when necessary; * Monitoring the entire service lifecycle from initiation to resolution to ensure the issue is resolved. 2512200202551928986

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Technical Support Operator648778704977951226

Indeed

Technical Support Operator

Description: * High school diploma; * Basic knowledge of computer networks; * Skills in customer service techniques; * Proficiency in typing and grammar; * Google tools (Sheets, Docs); * MS Office suite (Word, Excel, PowerPoint). * Embody the organizational identity of Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update area metrics when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other duties related to the position, according to departmental needs and leadership direction; * Conduct proactive or reactive contact with customers via telephone and/or virtual channels (e.g., chat) to resolve technical questions regarding provided services; * Resolve technical issues related to provided services; * Guide customers on issues such as instability, lack of connectivity, TV without connection, landline telephone problems, questions about WI\-FI, routers, switches, among others. 2512200202551929005

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Technical Support Analyst648778705140501227

Indeed

Technical Support Analyst

Description: * Level I \- Currently pursuing a bachelor's degree; * Levels II and III \- Completed bachelor's degree with 2 years of experience in the field; * Basic computer skills. The following will be considered advantageous: * Knowledge of Google tools (Sheets, Docs) and customer service techniques; * Basic understanding of computer networks; * Cisco and MikroTik certifications; * Driver's license \- Category AB; * Embracing the organizational identity of Brisanet Group; * Preparing reports, forms, or spreadsheets as requested; * Proposing improvements to departmental routines and processes; * Updating departmental performance indicators; * Actively participating in organizational meetings and commitments when requested; * Providing support to employees on matters related to the department; * Analyzing and proposing improvements to operational routines, aiming to optimize departmental operations; * Using personal and collective safety equipment when required; * Performing other duties related to the position, as needed by the department and under leadership direction. * Monitoring services provided to corporate clients (B2B, ISP, and B2G); * Identifying initial issues through system alerts; * Making first contact with the client to assess potential failures in the internal network or Brisanet’s network, and directing cases to support teams for problem resolution; * Supporting corporate clients (B2B, ISP, and B2G) by resolving technical issues and answering questions regarding provided services; * Resolving and tracking tickets assigned to support teams; on-site technical assistance may be provided when necessary; * Scheduling and monitoring installations; * Monitoring incidents and problems; * Escalating support requests; * Providing timely information about network outages and status. 2512200202551929012

Rua Manoel Mourão, 664 - Pereiro, CE, 63460-000, Brazil

Negotiable Salary

Indeed

Sales Assistant (10)

**Description:** Sales Assistants are professionals responsible for selling merchandise, assisting customers in selecting products, controlling the inflow and outflow of goods, and maintaining attractive product displays. This professional plays a fundamental role in the customer experience, providing a welcoming environment and contributing to sales success. Responsibilities and Duties ASSIST CUSTOMERS CONTROL INFLOW AND OUTFLOW OF MERCHANDISE DISPLAY MERCHANDISE AT POINTS OF SALE PROMOTE PRODUCT SALES DEMONSTRATE PRODUCTS PREPARE MERCHANDISE FOR SALE SELL PRODUCTS WORK SAFELY COMMUNICATE Requirements and Qualifications Convey trust Work in teams Demonstrate objectivity Be proactive and initiative-driven Demonstrate sensory skills (olfaction, taste) Interact with the public Demonstrate credibility Demonstrate verbal communication ability Demonstrate dynamism Demonstrate rhetorical ability Deal with diversity Apply basic nursing concepts Demonstrate flexibility Overcome adverse situations Establish relationships with customers 2512220202491932508

R. Pedro Velho, 16 - A Definir, São Miguel - RN, 59920-000, Brazil

Negotiable Salary

Customer Service Representative648427550333451229

Indeed

Customer Service Representative

**Job Description** We are seeking a **Customer Service Representative** responsible for providing support and assistance to customers through voice (telephone) and chat channels, ensuring excellence in customer relationships, efficient resolution of requests, and delivery of the best possible experience. This role covers multiple areas including customer support, customer care, billing, cancellations, and retention, all aligned with company standards and policies. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **What will your day-to-day look like?** * Embody the organizational identity of the Brisanet Group; * Prepare reports, forms, or spreadsheets as requested; * Update departmental performance indicators when necessary; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform other related duties as needed by the department and per leadership direction; **CUSTOMER CARE** * Handle customer care (Customer Service) inquiries, focusing on resolving requests: billing and service complaints, address changes, account holder changes, updates to registration data, financial guidance, plan changes, and service referrals—applying empathy, active listening, and problem-solving; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; \- Address inquiries, log requests, register complaints, and provide general guidance;\- Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **TECHNICAL SUPPORT** * Provide first-level technical support, assisting customers with technical difficulties (e.g., no service access, service instability, equipment configuration, system failures), escalating complex cases to appropriate support levels; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address inquiries, log requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **BILLING** * Carry out billing and debt negotiation activities, offering alternatives and clarifying financial questions; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address inquiries, log requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **RETENTION** * Manage cancellation requests, seeking to understand underlying reasons and applying retention strategies where applicable; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address inquiries, log requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers; **REVENUE GENERATION** * Conduct customer service procedures aimed at after-sales, revenue generation, renewal, and customer base loyalty—and conduct surveys when necessary; * Provide courteous, clear, and prompt telephone and digital support to individual and corporate customers, public agencies, and field technicians; * Address inquiries, log requests, register complaints, and provide general guidance; * Log all interactions in internal systems (CRM), ensuring accuracy, history tracking, and traceability; * Achieve performance indicators (KPIs), such as average handling time, first-contact resolution rate, customer satisfaction (CSAT), productivity, and quality; * Participate in training sessions, refresher courses, team meetings, and process updates; * Support continuous improvement of service by suggesting solutions and reporting recurring technical or behavioral issues from customers. **What we’re looking for in this opportunity:** **CUSTOMER CARE** * High school diploma or equivalent; * Knowledge of sales and customer service techniques, negotiation and retention strategies, and familiarity with Google tools (Sheets, Docs); * Typing proficiency and strong grammar skills. **TECHNICAL SUPPORT** * High school diploma or equivalent; * Basic computer literacy and foundational knowledge of computer networking; * Strong verbal and written communication skills. **BILLING** * High school diploma or equivalent; * Basic computer and math skills; * Billing techniques. **RETENTION/REVENUE GENERATION** * High school diploma or equivalent; * Basic computer and math skills. **Preferred qualifications:** **CUSTOMER CARE** * Minimum 6 months of experience in the field; * Familiarity with the Brazilian Consumer Protection Code. **TECHNICAL SUPPORT** * Familiarity with Google tools (Sheets, Docs); * Knowledge of the Brazilian Consumer Protection Code and customer service techniques; * Cisco and MikroTik certifications. **BILLING** * Flexible availability for shifts; * Experience in telemarketing operations; * Customer service techniques. **RETENTION/REVENUE GENERATION** * 6 months of experience in the field; * Knowledge of customer service techniques and Google tools (Sheets, Docs). **At Brisanet Group, you’ll find:** * A work culture that respects and values people; * Internal events covering diverse topics; * A collaborative environment that supports personal and professional development; * A flat yet structured organizational structure—meaning you’re the protagonist of your own career!; * Meal benefits (on-site cafeteria at headquarters; Alelo card at branches); * Co-payment health insurance plan; * Dental insurance; * Life insurance; * Childcare allowance; * Dependent PCD allowance; * Payroll-deducted loans (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Up to 60% discount on higher education institutions.

VRM3+F9 Pau dos Ferros - State of Rio Grande do Norte, Brazil

Negotiable Salary